Ratings based on 471 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by G, Hotel Management
Thank You!
by A verified traveler
Posted 20 Oct 2024
Bathroom was clean and bed was clean. The only reason it didn’t get 5 stars on everything was the kitchen’s looked dirty
Comment from Hotel Management
21 Oct 2024 by La Tasha, Hotel Management
We are very apologetic for the experience with the bathroom, we will do better, thank you for your feedback
by A verified traveler
Posted 11 Oct 2024
The rooms are great but the accessories that come with the room where out of date or damaged. These rooms come with a kitchen and the sinks smelled horrible, the disposal was not cleaned properly. The pots and pan were warped and some rusted making impossible to cook with some of it. The coffee maker in the room was disgusting, these should be replaced when mineral build up is on the equipment, plus the pouring lid was broken so it kept coming off when trying to pour. I got this room for the convinience of making my own meals bu the hardware was badly treated and not taken care of well, the Homewood suites does a better job at this and make sure you have new and well taken care of equipment for you to use.
Comment from Hotel Management
14 Oct 2024 by Gladys, Hotel Management
Thank you for taking the time to let us know about your experience while staying with us. I am sorry to hear that you had these experiences during your stay with us.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the housekeeping leadership team to ensure the necessary guidelines are in place and reviewed to prevent such issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
by A verified traveler
Posted 30 Sep 2024 on Hotels
Comment from Hotel Management
4 Oct 2024 by G, Hotel Management
Thank You!
by A verified traveler
Posted 30 Sep 2024 on Hotels
Comment from Hotel Management
30 Sep 2024 by General Manager, Hotel Management
Thank you for taking the time to leave us a review. I am happy to hear that you enjoyed your stay with us and I hope that you will visit us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.
by A verified traveler
Posted 20 Sep 2024 on Hotels
Comment from Hotel Management
21 Sep 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time out of your day to leave us a review. We are pleased to hear that you enjoyed your stay with us! We sure hope to see you again in the near future with us!Thank you for choosing and supporting TownePlace Suites Omaha West!
by A verified traveler
Posted 16 Sep 2024 on Hotels
Average - not bad, but not great either. Staff was friendly. Breakfast a little disappointing - no meat, nothing in the oatmeal server, decaf coffee was ice cold. Eggs and waffles were good. Top of fridge in our room (eye level) was dusty. Oddly placed chair in our room wasn't really any use. Couldn't move it to where you could see TV or anything. We were able to move one dining chair to be able to see TV; otherwise sitting on the bed. Most of our time wasn't at the hotel, so not a huge issue. Beds and bath were fine. Overall, I'd just say it was average.
Comment from Hotel Management
21 Sep 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time out of your day to leave us a review. We apologize for not meeting your expectations. We hope you give us another try to meet your expectations. See you again in the near future!Thank you for choosing and supporting TownePlace Suites Omaha West
by A verified traveler
Posted 8 Sep 2024
It’s always a good experience when I stay
Comment from Hotel Management
9 Sep 2024 by General Manager, Hotel Management
Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your stay with us not just this stay, but all of your visits. We hope you continue to visit us in the future when you are in the area. We appreciate your business and continued support of Towneplace Suites Omaha West.
by A verified traveler
Posted 7 Sep 2024
I stayed 3 nights and very much liked the room. However, the "refresh" was lacking. All of the shower soaps where empty when I checked in and not refilled. only one trash can was emptied. The coffee was not refilled after the refresh. All I could tell they did was replace a towel and the same for the bar of soap. I question whether or not they even changed the sheets from the last guest based on what I saw. Also, a Q-Tip stayed in the hallway for two days.
Comment from Hotel Management
8 Sep 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time out of your day to leave us a review. We apologize for the inconvenience of the upkeep of services for you. We will discuss these issues with our housekeeping team. We hope you come back again in the near future to receive a better experience with us. Thank you for choosing and supporting TownePlace Suites!
by A verified traveler from Matthews
Posted 15 Aug 2024
I was terribly disappointed with this property. The staff were excellent. However the rooms were only adequate with horribly worn towels and comforters on the beds. The kitchen area was devoid of dishes. We had one wine glass and no other glasses in our unit. There was only 2 plates and bowls and only one set of silverware. Obviously no one was checking the rooms. The food on the breakfast bar was equally as bad. I would never consider staying here again. I did let the staff know about the lack of dishes and cutlery in the unit. There excuse wad to blame the housekeeping staff for mug doing their job.
Comment from Hotel Management
15 Aug 2024 by Front Desk Manager, Hotel Management
Thank you for taking the time out of your day to leave us a review. We apologize that we did not meet your expectations. We will speak with our team to fix these issues. We truly hope you give us another try in the near future. Thank you for choosing and supporting TownePlace Suites Omaha West.
