West of The Strip Hotels with Hot Tubs

"Got there over an hour after check in time. Tried to check in using the kiosk, it said our room wasn’t ready. Waited 30+ minutes to talk to someone at check in area. The woman I talked to was incredibly unfriendly and apathetic. She found our reservation but said unless we wanted an “older room” she couldn’t check us in. I then waited another 15 minutes to check in at the front desk. The person there was slightly more friendly but told us our room wasn’t ready but he would to “talk to someone”. He came back to say he was able to get us a room. Considering we’d paid months in advance for our reservation I should hope so. But no apologies or anything for the incredible inconvenience and hassle to check in. Finally made it to our room and although we were told all rooms have mini fridges, ours did not. It had some sort of mini bar thing that didn’t work at all. Placed 3 different requests for someone to come look at the issue and no one ever showed up. You cannot talk to the front desk at all. It’s so asinine. If you call front desk, you get an AI voice that can help you with simple, limited issues. You can’t actually talk to a person. Ask for an agent, you’re put on hold, no one ever picks up. At check out, I spoke to another unfriendly woman who also did not at all seem to care about our issues. I requested a refund of resort fees & she begrudgingly refunded one. It doesn’t appear this place cares about you having a positive experience. Wouldn’t recommend."

"Didn't use internet. Pool was closed due to a filtration issue "

"We loved staying at the palms for staycation! Very nice and friendly staff shout to Kuya Amet!.."

"Great"

"Great place to stay off the strip. NO Slots in the building makes it quiet and relaxing."

"I would highly recommend this property and would stay here again. "

"Didnt like breakfast options. Very over priced coffee shop. "

"Literally everything was broken: our door, sink, and the pool was completely closed. They also charge a 200 dollar hold without mentioning it before getting to the property. Absolutely terrible experience. "

"This is one of my favorite places to stay in Vegas. The hotel is very clean and the atmosphere is superb. The staff is very y friendly. They keep it safe. I will keep coming here."