Ratings based on 961 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Memphis
Posted 9 Dec 2024
The property is ok but a staff member was extremely rude and irate toward for husband. We went to the hotel in the first place for my birthday and it was ok until the last day. My husband’s brother and cousin stopped by since he was in town for a funeral and because it was around breakfast time, my husband invited them to get breakfast with him. My husband was getting something to eat for me since I’m a disabled veteran and it’s hard to get around sometimes. This deranged staff member was extremely rude to them and literally tried to snatch the plate from my husband’s hands while yelling at them saying they weren’t staying there even after my husband gave her my name and our room number too!! She also accused us of having 5 people staying in our room with us which is ludicrous to say the least. How absurd! She literally lied and she knows it. I called to straighten it out with her since it was obviously a misunderstanding and she yelled at me and then hung up on me!!! This staff member threatened to call police on us and lied to other staff members too all bc when she rushed up on my husband to snatch my breakfast plate from him im a very threatening manner, he told her to back off and that he’d smack her bc he has severe PTSD and felt physically threatened by this woman. I will never be coming back as long as she is there. This is unacceptable considering I just paid them hundreds of dollars and she literally ruined my birthday with her drama seeking ways. So rude.
Comment from Hotel Management
11 Dec 2024 by Sophia CSR, Hotel Management
Hi Stephanie,Thank you for sharing your feedback. We deeply regret the experience you had during your stay and sincerely apologize for any distress caused. However, we have investigated the situation and found out that you were staying at the hotel for several days, and the incident that occurred involved a misunderstanding. It is also important to note that the staff member in question did not threaten anyone, and we are committed to ensuring a safe and respectful environment for all our guests. Your concerns are taken seriously, and we will investigate the matter further to ensure that such incidents do not happen again. We truly regret that your experience was affected in this way and appreciate your understanding.
by A verified traveler
Posted 9 Dec 2024
Night shift staff was good
Comment from Hotel Management
11 Dec 2024 by Sophia CSR, Hotel Management
Hi Ajo,Thank you for your feedback! We’re pleased to hear that the night shift staff provided good service during your stay. We appreciate your kind words and look forward to welcoming you back in the future!
by A verified traveler
Posted 9 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Sophia CSR, Hotel Management
Hi Janice,We are sad to see this rating. We never want our guests to go back like this. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. We hope to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler from Memphis
Posted 6 Dec 2024
Thank you for the awesome stay, Days Inn. It was a pleasure.
Comment from Hotel Management
7 Dec 2024 by Sophia CSR, Hotel Management
Hi Stephanie,Thank you for your kind words! We’re delighted to hear you had an awesome stay and that we could make your visit a pleasure. Your satisfaction means the world to us, and we look forward to welcoming you back for another great experience!
by A verified traveler
Posted 6 Dec 2024
Booked online before arriving. We needed a pet friendly place to stay in the area. This was not a great place. As we were checking in, it seemed that perhaps someone was selling drugs out of one of the room at the end-a car pulls up, a person runs in, back out within a minute. This happened a couple of time while we were checking in. Then we were in the room-an older not exceptionally clean room. My husband took the dog out, as he was out the police were making an arrest in front of the hotel.
The breakfast in the morning wasn’t bad. Waffles, yogurt, bagels. No eggs or bacon/sausage.
Comment from Hotel Management
6 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your experience. We sincerely apologize that your stay did not meet your expectations and for any discomfort caused by the concerning activity you observed. Guest safety and comfort are of the utmost importance, and we are addressing these issues with our management and local authorities to ensure a secure and welcoming environment for all guests. While we’re glad to hear you appreciated the breakfast options, we regret that the room did not meet cleanliness standards. Your feedback is invaluable, and we are taking steps to improve both the accommodations and overall guest experience. We hope you’ll consider giving us another opportunity in the future.
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by Sophia CSR, Hotel Management
Hi Daniel,We are glad you had a nice stay with us, and we appreciate your rating. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.
by A verified traveler from Memphis
Posted 4 Dec 2024
Thanks a lot
Comment from Hotel Management
4 Dec 2024 by Sophia CSR, Hotel Management
Hi Stephanie,Thank you for your awesome review! Reviews like yours are what keep us going the extra mile to deliver our best. We are happy that you are enjoying our services. We will always ensure that we keep delighting you with our facilities and services. We hope your next visit will be even more pleasant than the previous one.
by A verified traveler from Memphis
Posted 3 Dec 2024
I came here for my birthday and I like it so much. I have stayed for almost a week and a half because the casino is next-door and I’m having a great time. I love this place. Literally there is a Mexican restaurant attached to the hotel,a casino next-door, and free breakfast is offered. That’s awesome.
Comment from Hotel Management
4 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for celebrating your birthday with us and sharing such wonderful feedback! We’re delighted to hear that you’re having a fantastic time and enjoying the convenient location, with the casino next door and the attached Mexican restaurant adding to your experience. It’s great to know that our complimentary breakfast has also been a highlight. We truly appreciate your kind words and hope the rest of your stay continues to be just as enjoyable. Happy birthday, and thank you for choosing us!
by A verified traveler
Posted 2 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Sophia CSR, Hotel Management
Hi Sharon,Your generous 5-star rating fills us with gratitude and motivates us to continue providing exceptional service. We are delighted that you had a pleasant stay and look forward to the chance to assist you again soon.
by A verified traveler
Posted 2 Dec 2024
Did not know it was pet friendly so between loud people late at night and a barking dog in the roomnext door we didn’t get a very good nights sleep.
Comment from Hotel Management
4 Dec 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We regret to hear that your stay was disrupted by noise from neighboring guests and a barking dog. As a pet-friendly hotel, we strive to balance the comfort of all our guests, and we apologize for any inconvenience caused. Your comments are important to us, and we will take steps to better manage noise levels to ensure a more restful experience for everyone. We hope you will give us another opportunity to provide you with a more enjoyable stay in the future.
