Ratings based on 994 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Aug 2024
Comment from Hotel Management
15 Aug 2024 by General Manager, Hotel Management
Dear Vershina, Thank you for choosing Courtyard Melbourne West and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 10 Aug 2024
Comment from Hotel Management
11 Aug 2024 by General Manager, Hotel Management
Dear Christian, Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Courtyard Melbourne West, and we look forward to welcoming you back soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 25 Jul 2024
I stayed a week at this property on a business trip, and I must say it was fantastic. Property and rooms were clean, views where amazing and I felt safe knowing you could not just walk in the property, quiet. Beds where comfortable. Great stay.
Comment from Hotel Management
27 Jul 2024 by General Manager, Hotel Management
Dear Michelle, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. We are also glad that you loved our beautiful views, spotless accommodations, and comfortable beds. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler from Melbourne
Posted 2 Jul 2024
Clean and quiet, nice pool, friendly staff
Comment from Hotel Management
3 Jul 2024 by General Manager, Hotel Management
Dear Alison, Thank you for sharing your review of Courtyard Melbourne West. It is nice to know you had an enjoyable stay and that you were pleased with our well-maintained property and courteous associates, as well as our inviting pool. We appreciate your business and hope to be your hotel of choice every time you visit the area. Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 28 Jun 2024
Comment from Hotel Management
30 Jun 2024 by General Manager, Hotel Management
Dear Bea, We are thrilled you had an excellent stay at Courtyard Melbourne West, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 10 Jun 2024 on Orbitz
Comment from Hotel Management
1 Jul 2024 by GENERAL MANAGER, Hotel Management
Dear Joseph, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Leah Blackmore,General Manager
by A verified traveler
Posted 10 Jun 2024 on Hotels
Comment from Hotel Management
12 Jun 2024 by General Manager, Hotel Management
Dear Luis, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 3 Jun 2024
Overall, a great place to stay.
Comment from Hotel Management
3 Jun 2024 by General Manager, Hotel Management
Dear Marieli, Thank you for choosing Courtyard Melbourne West. We are dedicated to providing an inspiring and relaxing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure hosting you, and we look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 2 Jun 2024 on Hotels
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Justine, We appreciate your rating. It is great to know you enjoyed your time with us. All of us here at Courtyard Melbourne West look forward to your next visit.Sincerely,Leah BlackmoreGeneral Manager
by A verified traveler
Posted 1 Jun 2024
It was an awesome stay. I dont think there is anything I would chanve
Comment from Hotel Management
2 Jun 2024 by General Manager, Hotel Management
Dear Jaime, Thank you for sharing about your stay at Courtyard Melbourne West. We appreciate the generous remarks and are glad you enjoyed our hotel. We understand the importance of the details that make up a significant stay and are happy knowing you loved your visit with us. We look forward to seeing you again soon.Sincerely,Leah BlackmoreGeneral Manager
