Ratings based on 291 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
Extremely clean rooms with a smart tv
Comment from Hotel Management
28 Nov 2024 by Julie, Hotel Management
Hi BodiWe are pleased you enjoyed your room. Good luck with the new house.
by A verified traveler
Posted 1 Nov 2024
Excellent front desk service
Comment from Hotel Management
1 Nov 2024 by Julie, Hotel Management
Hi Garry - Thank you for taking the time to review our motel and for the wonderful review. We do hope to see you again when you are next in Mackay
by A verified traveler
Posted 3 Sep 2024
Check in was very good with very friendly and helpful staff. The room needs maintenance, working and connected lamps, one was broken.
Comment from Hotel Management
1 Nov 2024 by Julie, Hotel Management
Thank you for taking the time to review you stay with us. Also for your constructive feedback. Having recently acquired the Miners Lodge, we are aware that some rooms require renovation. We have commenced a refurbishment plan and will gradually work through each of the rooms. This is something we are looking forward to completing. Our motel team pride themselves on exceeding our guests' expectations. I will pass on your comments to them. We hope to see you again if your are back in Mackay
by A verified traveler
Posted 29 Aug 2024 on Wotif
I had a great sleep, bed was good, pillows & blanket good. Aircon was also good and I was happy with the tv. The light in the bathroom didn’t work, also one in the room was out. My curtains were off the track. So the only negative was upkeep needs more attention. For budget accommodation it was good but would have liked to have a shower not in the dark.
by A verified traveler
Posted 21 Aug 2024 on Wotif
We stayed in one of the recently renovated family rooms and it was great 👍
Comment from Hotel Management
21 Aug 2024 by Julie, Hotel Management
Thank you for taking the time to review your stay with us.We look forward to seeing you when you are next in Mackay
by A verified traveler
Posted 8 Aug 2024 on Wotif
It is a very nice motel. The manager was great and helped with all our needs would recommend this motel to all.
Comment from Hotel Management
8 Aug 2024 by Julie, Hotel Management
Hi KimThank you for taking the time to review your stay.It can be tricky with some things that are beyond our control. We try to exceed our guests expectations where we can. We hop your will stay with us when you are next in Mackay
by A verified traveler
Posted 23 Jul 2024
Staff were fine, however no blankets for the beds or wifi advice etc until requested next day after a cold night in bed.
by A verified traveler
Posted 29 Jun 2024
It’s a cheap place to stay, but there is a reason it is a cheap place to stay. Probably hasn’t been renovated the 60s, the beds were uncomfortable, and everything was just ever so slightly damp. I actually didn’t take a shower because I didn’t think I would fully dry afterwards and I slept with a towel over my pillow. Plus the whenever an airplane was taking or landing it was very loud.
Comment from Hotel Management
29 Jun 2024 by Julie, Hotel Management
Hi Misty - Thank you for your review. We try our best to make sure we meet our guests expectations. That being said, this is Mackay, tropical north Queensland. We are currently experiencing an unusually long wet season, where everything feels damp. If you had popped up to reception, I would have advised to turn your air conditioner to dry and it will take the humidity from the air. With regard to the planes, we are not in control of flight paths nor flight schedules. Flight traffic is something that is synonymous with Mackay holiday and private accommodation. The airport is located where it is and we all get flight traffic regardless of where we are located. I am still perplexed. Why didn't you come to reception to let us know you were not happy with your room. We would have relocated you and your group to another or to our sister motel. Hopefully you would have had a better experience.
by A verified traveler
Posted 26 Jun 2024 on Hotels
Comment from Hotel Management
28 Jun 2024 by Julie, Hotel Management
Wow Nancy - So pleased you enjoyed your stay with us. I will share your review with the team. It is a collective effort . They will appreciate it.
by A verified traveler
Posted 24 Jun 2024 on Wotif
Great venue for your money
Comment from Hotel Management
28 Jun 2024 by Julie, Hotel Management
Thanks RonanSo pleased you enjoyed your stay. We do hope you will stay with us when you are next in Mackay
