Ratings based on 866 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Very nice staff and place
Comment from Hotel Management
14 Nov 2024 by Belinda, Hotel Management
Good morning, WilfredThank you for your excellent review! We appreciate your feedback. We are pleased to hear that you enjoyed your stay and hope to welcome you back soon.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Belinda, Hotel Management
Good morning, NicoleThank you for your excellent review. We appreciate your feedback.
by A verified traveler from Finch Hatton
Posted 31 Oct 2024
Great place to stay with very friendly and helpful staff. Made me feel extra special by leaving a card and chocolates in my room for my birthday.
Comment from Hotel Management
31 Oct 2024 by Belinda, Hotel Management
Good morning, LuanaThank you for your excellent review. We are pleased that you enjoyed your stay with us. We look forward to the next visit. We hope you had a lovely birthday.
by A verified traveler
Posted 25 Oct 2024
Comfortable and easy for a one night stay
Comment from Hotel Management
28 Oct 2024 by Belinda, Hotel Management
Good morning, ValdaThank you for your review. We are pleased to hear that you had a comfortable stay. We hope to welcome you back again soon.
by A verified traveler
Posted 22 Oct 2024
Good location, convenient and excellent dinning room/food.
Comment from Hotel Management
23 Oct 2024 by Mei, Hotel Management
Thanks for your lovely review. we hope to see you next time. Kind Regards,
by A verified traveler from Finch Hatton
Posted 16 Oct 2024
Great room and staff although the room was starting to look a little tired...but in saying that the bed was extremely comfortable, the shower hot, the toiletries very good, and the towels soft. Has a smart TV but is not hooked up to the internet. Also loved the balcony over the pool and the outdoor seating.
Comment from Hotel Management
16 Oct 2024 by Belinda, Hotel Management
Good afternoon, LuanaThank you for your review. We are delighted that you enjoyed your stay. We appreciate you bringing the issue with the TV to our attention. All our TVs are connected to the internet, so we will investigate why this was not the case during your visit. We hope to welcome you back soon.
by A verified traveler
Posted 4 Oct 2024
Bed comfortable. Couch and areas of the property weren’t very clean. Cutlery also not clean. Bedside table in one of the rooms hadn’t even been wiped and showed stickiness all over it.
Easy and lots of parking available. Checkin was smooth and staff friendly. Quiet area and minimal noise.
Comment from Hotel Management
8 Oct 2024 by Belinda, Hotel Management
Good afternoon, AnkeshThank you for sharing your feedback. We are pleased to hear that you found the bed comfortable and appreciated the parking, staff and check-in. However, I'm disappointed to learn about the cleanliness issues you encountered. This is certainly not the standard we aim to uphold. Your comments will be shared with our housekeeping team to ensure these issues are addressed promptly. It's also good to know that you enjoyed the quiet and minimal noise in the area. Your feedback is invaluable in helping us improve our services. We hope to welcome you back soon.
by A verified traveler from marian
Posted 24 Sep 2024
I stayed in room 253 every time you flush the toilet it was real noisy for about five minutes afterwards the outside light keep showing through the front window even though the curtains were closed it was still like daylight in your room
Comment from Hotel Management
24 Sep 2024 by Belinda, Hotel Management
Good morning, GeoffreyThank you for your review. We appreciate your feedback. We appologise for the inconvenience caused and will address the issues accordingly.
by A verified traveler from Duluth
Posted 4 Sep 2024
Room ok but basic.
Comment from Hotel Management
4 Sep 2024 by Belinda, Hotel Management
Good morning, GrahamThank you for your review. It looks like the room met your basic needs, even if it wasn't particularly luxurious. We also offer more superior rooms, though not pet friendly. We hope to see you again soon.
by A verified traveler
Posted 25 Aug 2024 on Hotels
As advertised. Rooms large and apartments spacious.
Comment from Hotel Management
26 Aug 2024 by Mei, Hotel Management
Thanks Shane for your lovely review. we hope to see you next time in Mackay. Kind Regards,
