Ratings based on 72 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Don't make the same mistake!
Posted 15 May 2019 on HotelsHonestly, don't even know where to start it took 3 hrs to get the entry access information from the owner and 4 phone calls 2 to hotel.com /2 owner...this place was posted as $89 a night and than you get slapped with $112 service fees/taxes-really it was $212 a night. I'm not one to complain but this place needs to spend some $ invest in some new furniture, linens and towel ! Unacceptable part was the BLACK MOLD all over the bathroom. The comforter had 3 huge stains right on top, 4 towels only (crappy towels, not matching)pillows with no pillow cases! The walls dirty, the fans thick dust, closet was so dusty wouldn't even put my stuff in it! Literally spider webs inside windows. The blinds literally fell on my friends head. Let's not forget the horrible headaches we all got from the giant 5G box (electromagnetic sickness)-seriously uncomfortable beds- couches with cushions from some other couch, dirt and filth baseboards! nice owner but this is not what worth it
Comment from Hotel Management
27 May 2019 by TP, Hotel Management
Dear Kelly: thank you for taking the time to respond. There was a change in cleaning crew, which has since been remedied. The Time Warner Cable Router is a standard router they installed and no one has ever reported head aches from it. This complaint is so surprising and abnormal! We believe that Time Warner would have received FCC certification for any of their electronic devices. We sincerely suggest that if this has caused head aches, that this condition be properly evaluated by a trained physician. Good luck!
by A verified traveler
Posted 5 May 2019 on Hotels
Dirty and no parking.
by A verified traveler
Posted 18 Apr 2019 on Orbitz
by A verified traveler
Cozy, home-like fee
Posted 29 Mar 2019 on HotelsThe studio acted as the perfect homeaway from home for my roommates and I will we visited LA to go to NA LCS at Riot Games.
Comment from Hotel Management
13 Apr 2019 by RP, Hotel Management
Thank you for your review. Great to know that the Studio was your perfect home away ! We look forward to hosting you again soon.
by A verified traveler
Posted 10 Mar 2019
Not staffed - apparently rarely visited by owner per neighbors. Unable to gain entry to property. Had to get another hotel on short notice.
Comment from Hotel Management
13 Apr 2019 by RP, Hotel Management
thank you for your review. The check in instructions were sent by official Expedia Messaging center. The Expedia site also has our phone number to call. We wish you had called so we could facilitate your check-in. Please call us and we can discuss any possible resolution to your inconvenience.
by A verified traveler
Great spot, not so great host
Posted 7 Feb 2019 on HotelsGreat location, good set up (comfortable beds, kitchenette, bathroom). If you're not in the front house, parking is now a real issue. The only problem with this place is it's impossible to get in touch with anyone in management. The TV only works through Roku but there was no Roku remote. I tried to use my phone, but apparently the Roku is on a different wifi than the one they give you so you can't turn your phone into a remote. They will not call you back, they will not help at all with any questions past the info sheet you have to remember to ask for or they won't send it to you on how to get into the house, use the wifi, etc. Also, they will add a ridiculous amount on top of the advertised price. As such, it's really more an air bnb with no owner around or available for help than something you'd find on hotels.com
by A verified traveler from London
Posted 21 Jan 2019
The communication with the landlord is dreadful. He seemed to have a "pre-written" LOOOOONG reply to all his guests. He sent this LOOOOONG copy-paste reply to me, using a passcode to enter the property that it wasn't working anymore. When we get to the property, we could not get in, which in the end it turned to be a good thing, as the place is infested by mosquitos. So we founded a nice hotel to spend our 4 days in Los Angeles, with much better infra-structure and cheaper!!! Also he lied saying that there is parking space which HAS NOT! The only available space is for the front property, not for the annex.
Comment from Hotel Management
6 Feb 2019 by MGMT, Hotel Management
Dear Luca: We are very sorry that you had a negative experience when you were unable to enter the property. The code is created for security has been working well for guests for several years now, especially allowing for late check in and preventing lost keys. We are surprised it didn't work. We wish you had notified us, especially since we had previously talked over the phone. We are easy to reach on the number listed.
Regarding the long welcome information kit, Guests have consistently praised and have thanked us often for all the information we provide them as it contains information on nearby restaurants, grocery stores, etc.
The mosquitoes issue could have been due to the weeks of unusual incessant rain in the LA area in general. But they were probably in the outside areas, as it appears that you did not enter the property.
But please call us when you can. We can try to find ways to make it up for your experience.
by A verified traveler
Posted 7 Jan 2019
Comment from Hotel Management
7 Jan 2019 by RP, Hotel Management
Thank you for staying with us. We look forward to hosting you again sometime soon!
by A verified traveler
Posted 30 Dec 2018
Great location. Property and furnishings not in great shape
Comment from Hotel Management
7 Jan 2019 by RP, Hotel Management
Thank you for your stay and your comment about the location. Thank you for your time to provide feedback. We will work to take care of them! we look forward to hosting you again soon!
by A verified traveler
Posted 20 Dec 2018
Comment from Hotel Management
29 Dec 2018 by RP, Hotel Management
Thank you for your feedback. We look forward to hosting you again soon! Happy travels.
