Ratings based on 968 Verified Reviews
3.3 Room cleanliness
3.1 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Kaitlin, We're sorry to hear that your recent experience did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues accordingly. We value your input and strive to provide all our guests with a memorable stay.
by A verified traveler
Posted 10 Nov 2024
Place is filthy, bed bugs and cockroaches in both rooms we were given, first room cockroach right on the bathroom floor and another climbing the wall, we requested a new room because of issue, the man at the front desk said I have to come up and look, took pictures then moved us to another room, second room same problem but this time bed bugs and cockroaches, stay away run from this place run as fast as you can. They don’t care and wouldn’t refund my money either so it cost me double to go away for weekend and it was for my niece 16th birthday she was shocked and cried and disappointed in hotel, her trip was ruined will never ever stay here again, and should be removed from website.
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello James, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Carlo,We are thrilled to hear that you had a wonderful experience during your stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Manager, Hotel Management
Hello Tania,We appreciate you choosing our hotel for your stay! We hope you had a pleasant experience and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Oct 2024
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Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Robert,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Your comments have been noted and will be shared with our team for further review and improvement. We value your input as it helps us enhance the overall guest experience.
by A verified traveler
Posted 22 Oct 2024
sink drained slowly. Eggs on breakfast buffet were not appetizing and the sausage links were a bit greasy. Waffles were delish.
Comment from Hotel Management
24 Oct 2024 by Manager, Hotel Management
Hello Peter, Thank you for sharing your feedback with us. We appreciate knowing what aspects of your stay left room for improvement and will address these concerns internally. We're glad to hear you enjoyed our waffles and hope you had an overall pleasant stay.
by A verified traveler
Posted 16 Oct 2024
Terrible service. Dirty rooms, dirty towels, smelling hallway. Please avoid at all cost. Worse hotel experience ever
Comment from Hotel Management
19 Oct 2024 by Manager, Hotel Management
Hello Kobina, We sincerely apologize for any inconvenience you may have experienced during your stay. Our team strives to provide clean and comfortable accommodations for all guests. We appreciate your feedback and will address the issues mentioned to ensure a better experience for future guests.
by A verified traveler from ORLANDO
Posted 13 Oct 2024
The place is not bad but it is severely understaffed. We arrived to find a sign stating that staff would be back.in 15 minutes. At 11 pm there was no staff available in front desk and phone did not work in our room. Rooms were clean and comfortable. Price was good compared to the outrageous prices of other hotels nearby (at least 3 times more).
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello MARIO, Thank you for taking the time to share your feedback with us. We appreciate your kind words about the cleanliness and comfort of our rooms. We regret any inconvenience caused by the temporary absence of our staff. Your comments will be shared with the management team for further review. We hope to welcome you back in the future for an improved experience.
by A verified traveler from Jackson
Posted 11 Oct 2024
Comment from Hotel Management
12 Oct 2024 by Manager, Hotel Management
Hello Antonio,We are thrilled to hear you had a fantastic stay with us! Our team looks forward to welcoming you back soon for another wonderful experience.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Manager, Hotel Management
Hello Ronald,We're glad to hear that you had a pleasant stay with us! Should you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
