Ratings based on 3 Verified Reviews
3.5 Room cleanliness
3.0 Service & staff
4.0 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jan 2022
Based on the online booking site we booked a lake front property for the ease of walking back and forth to the lake with a family of 5. An hour after the booking a representative me the lake front was just the picture they use for all the properties. We ended up being 1.1 miles away and needed to drive and find parking multiple times a day. And the price was not adjusted for the inconvenient property. I'd be careful that what I book is actually what you get.
by A verified traveler
Posted 21 Jul 2019 on Hotels
Couches we not comfortable. Patio needs sprayed off. Smoke detector cover needs to be fixed.
It is hanging off the ceiling. Other than that it was a good experience.
Comment from Hotel Management
21 Jul 2019 by Gondola Resorts, Inc., Hotel Management
Thank you for taking the time to leave us a review. We take these suggestions very seriously. We have fixed the smoke detector cover. It came unscrewed. The patio was sweft after the leaves had blown from the trees. And, we are researching why the sofa was not comfortable. Thank you again.
by A verified traveler
Posted 21 Jul 2019
Comment from Hotel Management
25 Jul 2019 by Jennifer, Hotel Management
Dear Anonymous,
Thank you for taking the time to review your stay with us in Keystone. We apologize for the experience you encountered and would like the opportunity to hear more from you regarding what we missed the mark on. We pride ourselves on providing excellent service and accommodations and are disappointed to hear that we fell short during your stay. Please reach out to us to discuss the issues you encountered so that we may address them with the on-site property manager. We appreciate your business and hope you will consider visiting us again soon. Thank you,
