Ratings based on 46 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great location!
Posted 12 Sep 2019 on HotelsFantastic spot! So accommodating. Breakfast was fantastic. so close to vineyards!
by A verified traveler from Ontario
Posted 2 Sep 2019
Loved staying at Chateau du Lac in West Kelowna. Location is perfect for wine lovers or just for exploring the Okanagan Valley area.
Keyla’s home is lovely and she is a gracious and accommodating host. The room was perfect - comfortable bed and a beautiful huge bathroom.
Oh, and the views overlooking the vineyards and lake are stunning.
We would go back without hesitation and highly recommend this BnB.
Comment from Hotel Management
5 Sep 2019 by Owner, Hotel Management
Thank you so much for this lovely review! We are so glad we were able to make your Kelowna experience memorable!!!
by A verified traveler
Fun Trip
Posted 11 Aug 2019 on HotelsGreat Location close to some Amazing Vineyards, Catching up with friends, Relaxing fun time had by all and Excellent breakfast.
Comment from Hotel Management
20 Aug 2019 by Owner, Hotel Management
Thank you so much Peter! It was a pleasure to have you stay with us, thank you for the great review!
Keyla
by A verified traveler
Posted 4 Aug 2019
The breakfast and the people. The location was excellent. Our room was w
Comment from Hotel Management
4 Aug 2019 by Keyla, Hotel Management
Thanks you so much.for your lovely review! It was great to host you, see you again !
by A verified traveler
Horrible B&B!
Posted 3 Aug 2019 on HotelsI don’t how this B&B got high ratings but I now know why ever since I got suckered booking this place due to the high ratings of this place. First of all this place does not say there’s 2 cats, 3 dogs and a loud parrot at this B&B. So if you’re allergic to animals especially CATS, I would not recommend this B&B at all! We told Keyla numerous times that my bf is allergic to cats, she did nothing and if we had known there were cats here, we surely wouldn’t book this B&B in the first place! The place is not clean what so ever. A lot of animals furs are floating around the floor and Keyla would hold her animals then she would make our breakfast which result in dog hair in my food! It was very unsantize and I’m sure you wouldn’t want to eat at a restaurant where they have animals around and that’s why animals aren’t allowed even at the mall to begin with! She doesn’t clean her pets after she lets them out either. The place is also very dusty. And the washroom was breaking down. And we paid over hotel prices for this place! She also would pick flowers from her garden to put on your plate for decoration without washing them first. She also pick and chooses her guests. She treated us horribly and fake. She told us we weren’t going to get any cherry Jams or she scoop some left overs, while the other guests had full jar of jams at their table! She knew we weren’t happy so she offer us half a refund back but she told hotels.com we cancelled the B&B! Keyla is all lies clearly!
by A verified traveler
Anniversary
Posted 21 Jul 2019 on HotelsWe did stay there for our anniversary, and it was the best we could do.
That is the best B&B I ever did stay in.
We are coming back.
Thanks so mush for are really enjoyable time
Comment from Hotel Management
29 Jul 2019 by Owner, Hotel Management
Thank you so much! (t was so lovely to host you, I look forward to your next visit!!!
by A verified traveler
Posted 19 Jul 2019 on Orbitz
First of all, let me say that this is not intended to be a negative review, and the owners have clearly worked very hard to create a comfortable and relaxing environment for their guests and the morning breakfast was wonderful. However, I feel compelled to say a few things that I wish were evident before I booked our stay here. First and foremost, when I read that pets were not allowed I assumed then it was a dog or cat free B&B. Not so. The owners have three dogs and two huge fury cats. If I had known this upfront I never would have stayed here. There was cat and dog hair on the floor of our room and in the bathroom despite strict rules to keep all doors shut at all times. Furthermore, in the AM I had to fetch something from the car and almost stepped on pet droppings in the hallway and had to grapple with a doggie fence blocking the stairway to the main entrance. In addition they also have a loud parrot which promptly woke me up at 7 AM with a loud squawk. The layout of the rooms is another thing you should consider. We have stayed in B&B's many times before but this experience felt more like staying in a stranger's house while they were home. The upstairs rooms are along the same hallway, guests and the owners alike, which doe not create an atmosphere of privacy at all, as one morning I stepped out of our room and their master bedroom door was wide open .Imagine staying at an Air B&B with the owners home, that's what this felt like to us and the pool was not heated.
Comment from Hotel Management
19 Jul 2019 by Owner, Hotel Management
First of all please allow me to clarify a few things. Many of the things posted in this review were never brought up when I contacted you personally to ensure you were happy after your stay. The only thing mentioned was that you were unhappy with the fact that we have cats and you were allergic. To remedy this as best I could, I kept the cats in the office from 7 am until 2 pm every single day of your stay. The only times they were allowed to come out was when you were off premise or at night.
Second, all guests are sent an email immediately after booking advising very clearly that we have small pets on site. Sometimes this email goes into your spam, I am not privy to your actual email address for security reasons. It is true, no external pets are permitted.
We have 3 guest suites on site. Two are downstairs, one is upstairs. If you were able to see into our master suite at the end of the hall it would have been simply because I dashed in quickly to grab something, as that is our private space and never left open, for obvious reasons.
We take pride in the cleanliness of our house. The entire home and living space is hard wood, cleaned 1-2 times daily. There have never been pets in any bedroom, including our own. With the daily housekeeping of your room, I never once noticed any pet hair in either your suite or bathroom. The dogs are crated in the evenings from 930 pm until the morning.
We have 2 very tiny (only 9 lbs each), quiet dogs, and a cocker spaniel. None of these animals bark excessively or make noise to disrupt guests, I manage this very carefully.
Finally, the pool is heated to 78 degrees, rain or shine. We put the heat up for any guests wishing it warmer.
Finally, we are not an Air bnb, we are a Bed and Breakfast, and live on site, which is the norm here in Kelowna.
Thank you for your feedback.
Owner, Chateau du Lac
by A verified traveler from Edmonton
Posted 8 Jul 2019
Beautiful view, quiet neighborhood, wineries nearby.
Clean and comfortable room and bathroom. Delicious breakfast.
Comment from Hotel Management
10 Jul 2019 by Keyla, Hotel Management
Thank you so much for your great review!
by A verified traveler
Posted 2 Jul 2019
Beautiful location and beautiful home. The décor was very inviting and the breakfasts were high-end restaurant quality.
We were on the main level, which only has 1 room, so it was very private and just what my husband ad I were looking for.
This was a Birthday gift get-away for my husband. We were so impressed that we are making this an annual thing at Chateau du Lac. It doesn't hurt that it is so close to Mission Hills either. :) Thank you so much Keyla for the fabulous experience. See you next year if not sooner!!!
Comment from Hotel Management
10 Jul 2019 by Keyla, Hotel Management
Thank you Evelinne! It was so lovely to host you. See you next year!
Keyla
by A verified traveler
Posted 7 Oct 2018
Comment from Hotel Management
10 Oct 2018 by Keyla, Hotel Management
Thank you so much for your lovely review!!!
