Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by RIT Inn and Conference Center, Hotel Management
Hello Bob,Thank you for taking the time to leave a review for us. We are happy to see that you enjoyed your overall stay with us. We hope to see you again the next time you find yourself in the area. Until then, thank you again and have a wonderful day!
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by RIT Inn and Conference Center, Hotel Management
Hello Rebecca,Thank you for taking the time to leave a review of our hotel. We're glad to see that you enjoyed your overall stay with us. We hope to see you again the next time you find yourself in the area. Thank you again for the feedback and have a wonderful day!
by A verified traveler
Posted 17 Nov 2024
Housekeeping never came into our room. We did not need new sheets. But, bed was not made. Bathroom was not cleaned. No fresh towels. A hotel of any quality does those 3 things: make bed, clean the bathroom, give fresh towels. RIT in did none.
Comment from Hotel Management
18 Nov 2024 by RIT Inn and Conference Center, Hotel Management
Hello Kevin,Thank you for the feedback on your experience with us. In regards to the housekeeping service it is done by request. This should have been told to you at check-in, on the info sheet provided at check-in, and on a card inside the room itself. Regardless, if this wasn't communicated to you effectively I apologize. We do hope you will give us another chance in the future to provide you with a better experience. Have a wonderful day.
by A verified traveler
Posted 3 Nov 2024
Dirty, the air smells, irritates my throat, made me cough a lot
Comment from Hotel Management
5 Nov 2024 by RIT Inn and Conference Center, Hotel Management
Hello Lisa,Thank you for the feedback of your stay with us. I am sorry to hear that you had such a large amount of issues with the air in our location. We generally pride ourselves on the cleanliness of our facility so I am deeply concerned about your comments and will pass them along to our housekeeping team. Thank you again for the feedback and I hope you will consider giving us another try in the future. Have a great day.
by A verified traveler
Posted 31 Oct 2024
Staff friendly. The place was clean. It's all a bit dated, there are newer options. The tile floors in the main hallway struck me as an odd choice. It's in good shape, just not cute.
I thought it would be closer to RIT - there are also closer options to campus.
Comment from Hotel Management
31 Oct 2024 by RIT Inn and Conference Center, Hotel Management
Hello Joshua,Thank you for leaving a review of our hotel. We are glad to see that our staff was able to make a positive impact on your time with us and that the cleanliness was up to your expectations. I am sorry to hear that although things were clean that you felt it outdated. We are always looking to make improvement and feedback like this helps point us in the right direction. If you choose to stay with us again I would recommend giving our Executive floor rooms a try as they have been fully renovated recently. Thank you again for the feedback and I hope you have a great day!
by A verified traveler
Posted 28 Oct 2024
This property was clean, ready when I arrived, and the staff was gracious and attentive. I would gladly stay again. Handicapped parking wasn't even necessary, since all spaces were close. Highly recommend.
Comment from Hotel Management
29 Oct 2024 by RIT Inn and Conference Center, Hotel Management
Hello Carol,Thank you so much for taking the time to leave such a lovely review of our hotel. We are very glad to hear that our staff were able to make such a nice impact on your time with us and that the cleanliness was to your liking! We look forward to seeing you the next time you find yourself in the area. Until then, thank you again for the kind words and have an amazing day!
by A verified traveler from Fredericksburg
Posted 28 Oct 2024
It was average
Comment from Hotel Management
29 Oct 2024 by RIT Inn and Conference Center, Hotel Management
Hello Michael,Thank you for taking the time to leave a review for us. We are glad to see that we scored pretty well even with the consideration of an average stay. We hope you will choose to stay with us again the next time you find yourself in the area. Have a great day!
by A verified traveler
Posted 28 Oct 2024
Parking was good. The hotel is a bit obsolete. The lights in the hotel rooms are not very bright. The blankets are pretty cheap and not in good quality and they’re not warm enough. The doors are hard to open. I was not impressed with the food at Petals. It could have been better. I think the price is too high for that not so impressive things. It is embarrassing because I am an RIT alumnus.
Comment from Hotel Management
29 Oct 2024 by RIT Inn and Conference Center, Hotel Management
Hello Nancy,Thank you for the detailed feedback about your stay with us. We are sorry to see that from start to finish your stay was at best okay. We are always looking to make improvements and we take all feedback into consideration when looking to make changes. We do hope that down the road you will give us another chance to provide you with an improved experience. Regardless, thank you for the feedback and I hope you have a great day.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
29 Oct 2024 by RIT Inn and Conference Center, Hotel Management
Hello Elizabeth,Thank you for taking the time to leave a review of our hotel. We are so glad to see that you enjoyed your stay with us! We hope to see you again the next time you find yourself in the area. Until then, have a great day and thank you again for the feedback!
