Ratings based on 966 Verified Reviews
3.1 Room cleanliness
3.6 Service & staff
3.5 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Location and price was perfect for what we needed. Front desk staff was normally MIA but it seemed to be due to short staffing and them doing other tasks.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Ryan, We appreciate your feedback on our location and pricing. Your understanding of our staff's multitasking during peak times is valued as we strive to enhance guest experience efficiently. Thank you for acknowledging our team's efforts to ensure your stay was satisfactory.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Keirat,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another exceptional stay!
by A verified traveler
Posted 17 Nov 2024
Convenient but not ideal
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Amanda, We appreciate your feedback and regret to hear that your stay fell short of expectations. We value your insight and will address your concerns with our team for improvement. Thank you for sharing your experience with us.
by A verified traveler
Posted 14 Nov 2024
The lobby is updated everything else is old. And only had warm water
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Shannon,We appreciate your feedback on our updated lobby. We regret any inconvenience caused by the warm water availability during your stay. Your comments will be shared with our team for future improvements. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 13 Nov 2024
The room was okay bed was very comfortable just needed more cleaning in the bathroom cost of food was too pricey for small portions overall it was just needed for 1 night so it wasn't that bad
Comment from Hotel Management
16 Nov 2024 by Manager, Hotel Management
Hello Vernetta, We appreciate your feedback on your recent stay with us. We are glad to hear you found the bed comfortable. Your comments regarding the cleanliness and food pricing will be shared with the appropriate teams for review. We hope you will consider staying with us again in the future for an improved experience.
by A verified traveler
Posted 7 Nov 2024
This property was greatly false advertised. It is run down, and not in a very nice area at all. You can see the river from some rooms but it is obstructed views and city scape.
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello Ella,We value your feedback and will share your comments with our team for future improvements. We strive to offer a variety of views to cater to different preferences. Thank you for choosing to stay with us and we hope to welcome you back to our hotel in the future.
by A verified traveler
Posted 3 Nov 2024
The restaurant breakfast was like a free buffet you would get at a different hotel. Our fridge didn't work, had to switch rooms. Second room had items in the fridge. Front desk was friendly. Hot tub and pool was nice.
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Lisa,We appreciate your feedback on the breakfast and the friendliness of our staff. It's great to hear you enjoyed the hot tub and pool during your stay. We apologize for the inconvenience with the fridge and room switch. Please feel free to reach out to our management for any further assistance.
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Manager, Hotel Management
Hello Shadon,We are moved to hear that you had an excellent experience at our hotel! We appreciate you choosing us for your stay and hope to welcome you back in the future.
by A verified traveler
Posted 27 Oct 2024
The hotel appears quite rundown, both inside and out. While the rooms were clean, there were noticeable areas where paint was peeling off the walls. The website implies that the dining area is open for both breakfast and dinner, but in reality, it’s only available for breakfast—which, at $13 per adult, didn’t seem worth the price. Overall, the hotel served its purpose as a place to sleep, but I expected a bit more.
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Cody, Thank you for sharing your feedback with us. We appreciate your recognition of our clean rooms. We apologize for any inconvenience you experienced and encourage you to contact our management team directly to address your concerns. We will use your comments as constructive feedback for our ongoing improvements.
by A verified traveler
Posted 26 Oct 2024
Great spot on the river!
Comment from Hotel Management
29 Oct 2024 by Manager, Hotel Management
Hello Virginia,We are amped to hear that you appreciated our hotel's wonderful location by the river! Your feedback is truly appreciated.
