Ratings based on 141 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
Very nice place, for families with very comfortable beds and spaces. To put mosquito nets that not in place in every appartment
by A verified traveler
Posted 9 Jul 2024 on Hotels
by A verified traveler
Posted 27 Jun 2024
Everything was perfect would certainly go again
by A verified traveler
Location good, but safety/quality issues.
Posted 24 May 2024 on Hotels- Leaky roof
- unsafe staircase for small children
- questionable cleaning regime (relies on previous tenants to do a good job of cleaning and we found this to not be the case).
- restaurant was closed on tuesday’s and wednesday’s.
- drivers speeding on site and speed humps may damage the underside of your car even when doing less than 10km/h.
The location is lovely but management really need to resolve the cleanliness, safety and quality issues of their cabins.
by A verified traveler
Posted 19 May 2024
Good
by A verified traveler
Posted 17 May 2024 on Hotels
by A verified traveler
Extremely disappointing stay
Posted 7 Apr 2024 on HotelsWe arrived late and had agreed for a key to be put in a safe outside the park. There wasn't one. Called the emergency number ans after half an hour a staff member arrived. He took us to the cabin, which turned out to be occupied by someone else. Without many options as it was midnight, he put us in a spare cabin without heating, loo rolls etc.
Next morning at reception we complained and were moved to the correct cabin. Issues like this may happen, but it's the way in which the team dealt with it that was bad. Despite multiple requests for a refund for the first night we still haven't received this (only a token amount days later).
In the new cabin we had problems with the heating AGAIN, which were resolved after 2.5 hours. Also the overall appearance of the cabin wasn't great (scuff marks everywhere, tears in the sofa, etc).
In all, there seems to be no love or proper maintenance for the cabins, and a terrible reception attitude. Shame. Won't visit again.
by A verified traveler
Posted 2 Apr 2024 on Hotels
by A verified traveler from Hazel Park
Posted 1 Jan 2024
Europarcs is a lovely place that has a lot of potential. Unfortunately, they're not living up to their full potential. We arrived at our tiny house, which was dirty, there was dirt, dust, and hair underneath the table and in corners, as well as MOLD behind the toilet and downstairs beds. There was no toilet paper in the bathroom, no towels, plenty of dishes in the kitchen with no paper towels, no dishwashing liquid, and all the dishes were put away in the cabinet, dirty. We went to the office and the staff was amiable and accommodating. They explained that towels were an additional cost. I have never heard of this, nor was there an option to "pay extra" upon booking. They gave us towels for "free" a roll of toilet paper and a super tiny bottle of dishwashing liquid so we could wash all the half-washed dishes. I am a writer and I rely on Wi-Fi to complete my work. I was told that there was a problem with the Wi-Fi in my house, but I could use the service from a nearby house. The first night, the Wi-Fi didn't work from either of those houses, so I missed out on an assignment that went past the deadline. When the Wi-Fi did start working from the other house (it never worked in mine throughout the entire 10 days), it was very intermittent and unreliable. ALSO, IT WAS NEVER MADE CLEAR THAT YOU CAN LEAVE THE PARK ANYTIME, BUT IF YOU RETURN AFTER 11 PM, YOU ARE LOCKED OUT AND MUST PARK SOMEWHERE OUTSIDE THE GATE AND WALK QUITE A WAYS IN THE RAIN BACK TO YOUR ACCOMMODATIONS!
by A verified traveler
Posted 7 Dec 2023 on Hotels
