Ratings based on 983 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Blood stained mattress protector on bed ,
Pubic hair on the toilet. Snot on the bathroom wall along with a child’s handprint with blood on it. 1 staff member checking in guests that were lining up and outside the entrance door.
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by Ibis Budget Gosford, Hotel Management
Dear Daniel,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ayub DahaniGeneral Manager
by A verified traveler
Posted 18 Aug 2024 on Wotif
Very dirty, full of mould. Very uncomfortable beds, no fridge as was pictured, tv didn’t work as it had clearly been hit previously with lines through it. One of the worst stays I’ve had
Comment from Hotel Management
5 Sep 2024 by Liv, Hotel Management
Dear Jamie,Thank you for taking the time to provide feedback about your recent stay. I’m genuinely sorry to hear about the issues you experienced with cleanliness, the condition of the beds, and the amenities. This is certainly not reflective of the high standards we aim to uphold.I want to apologise for the inconvenience and discomfort you encountered. The presence of mould, a malfunctioning TV, and the missing fridge are all matters we take very seriously. Please rest assured that we are investigating these issues thoroughly and will take immediate steps to address them.We appreciate your feedback as it helps us identify areas for improvement. If you have any further details or if there’s anything we can do to make it right, please contact us directly at 02 4325 7692.Thank you again for bringing these concerns to our attention. We hope to have the opportunity to provide you with a much better experience in the future.Sincerely,Olivia.Assistant Manager
by A verified traveler
Posted 13 Aug 2024
Lovely visit. It is a little bit disappointed that as one of the accor hotel, ibis gosford does not partipate in ALL membership loyalty program.
Comment from Hotel Management
15 Aug 2024 by Ibis Budget Gosford, Hotel Management
Dear Tongxian,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ayub DahaniGeneral Manager
by A verified traveler
Posted 11 Aug 2024 on Hotels
Unfortunately, very noisey guests for the night and my window seal was displaced, so i heard all noises.
Comment from Hotel Management
5 Sep 2024 by Liv, Hotel Management
Dear Guest,Thank you for sharing your feedback about your recent stay. I’m sorry to hear that you experienced noise disturbances and issues with the window seal during your visit.We understand how important a peaceful environment is for our guests, and I apologise for any inconvenience caused by the noise and the displaced window seal. We will be looking into the matter to ensure that our facilities are properly maintained and that any necessary repairs are promptly addressed.Your feedback is invaluable in helping us improve our services. If you have any further concerns or if there is anything we can do to make it right, please don’t hesitate to reach out to us directly at 02 4325 7692.Thank you for bringing these matters to our attention. We hope to have the chance to offer you a more comfortable stay in the future.Sincerely,Olivia.Assistant Manager
by A verified traveler
Posted 2 Aug 2024
Bed could have been bigger and blankets not enough but otherwise good
Comment from Hotel Management
6 Aug 2024 by Ibis Budget Gosford, Hotel Management
Dear Cristal,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ayub DahaniGeneral Manager
by A verified traveler
Posted 30 Jul 2024 on Hotels
Comment from Hotel Management
6 Aug 2024 by Ibis Budget Gosford, Hotel Management
Dear Paul,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ayub DahaniGeneral Manager
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
6 Aug 2024 by Ibis Budget Gosford, Hotel Management
Dear Michelle,We very much appreciate your comments regarding your stay at the ibis budget Gosford. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ayub DahaniGeneral Manager
by A verified traveler
Posted 22 Jul 2024 on Wotif
Room is very small - Tiny! Noise at inappropriate times during the night from drunks talking loud and letting doors slam shut.
Would not recommend for multiple nights.
Good points - cheap room in great location and parking.
Comment from Hotel Management
26 Jul 2024 by Ibis Budget Gosford, Hotel Management
Dear Jamie, Thank you for your valued feedback. We are glad that you enjoyed your stay with us & find our location convenient.I apologize for the disappointment you experienced regarding the issues you encountered. Providing a comfortable and well-equipped stay is our priority, and we have taken note of your suggestion to ensure such amenities are readily available for future guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm Regards,Ayub DahaniGeneral Manager
by A verified traveler
Posted 20 Jul 2024 on Wotif
Walking distance to a lot of areas including take away places, pubs, 7 eleven etc, maccas right outside. Definitely could be cleaner! A very noisy place to stay in the mornings, with people checking out, doors banging. Staff were super friendly and helpful. Price was a bit steep for the quality of a budget hotel in my opinion.
Comment from Hotel Management
26 Jul 2024 by Ibis Budget Gosford, Hotel Management
Dear Louise, Thank you for your valued feedback. We are glad that you enjoyed your stay with us & find our location convenient.I apologize for the disappointment you experienced regarding the issues you encountered. Providing a comfortable and well-equipped stay is our priority, and we have taken note of your suggestion to ensure such amenities are readily available for future guests.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm Regards,Ayub DahaniGeneral Manager
