Ratings based on 1,471 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
Comment from Hotel Management
11 Dec 2024 by General Manager, Hotel Management
Thank you for sharing your 5 out of 5 rating with us. We hope you enjoyed your stay with us, and we look forward to seeing you again.
by A verified traveler from Hamilton
Posted 9 Dec 2024
Comment from Hotel Management
9 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to leave us with a rating. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
by A verified traveler
Posted 8 Dec 2024
Aging and still priced high
Comment from Hotel Management
9 Dec 2024 by General Manager , Hotel Management
Thank you for taking the time to leave a review of your recent stay at Fantasyland Hotel! We appreciate your thorough feedback as it helps us identify the areas we can improve the guest experience. Be assured that the hotel is currently taking steps in renovating, to enhance our property and to be able to serve you better in the future. We do currently offer some newly renovated room options as well. We hope that you enjoyed your stay and experience with what our unique property has to offer. We look forward to welcoming you back in the future!
by A verified traveler
Posted 7 Dec 2024
We had a great stay!
Comment from Hotel Management
7 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback! We’re so glad to hear you had a great stay. We look forward to welcoming you back in the future!
by A verified traveler from Dawson creek
Posted 4 Dec 2024
Great location for shopping of course. We requested a late check out 12 noon because daughter had a university presentation to do. We had do not disturb on the door knob. Housekeeping repeatedly knocked on door and interrupted her. Not impressed. Need to better communicate to their staff.
Comment from Hotel Management
5 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. We're glad to hear you enjoyed the location. We sincerely apologize for the repeated interruptions from housekeeping during your late check-out. We understand how important it was for your daughter to focus on her presentation, and we regret that our communication fell short. Your comments have been shared with our team to improve coordination and service in the future. We appreciate you bringing this to our attention.
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Thank you for taking the time to leave us with a rating. Please feel free to let us know if you have any further feedback. Hoping that your stay went really well and we look forward to welcoming you again soon.
by A verified traveler
Posted 3 Dec 2024
Had to wait a very long time with my children when checking in. I’m a single dad. Give us a food voucher because it was close to dinner time. The restaurant up stairs wasn’t open and my youngest child was too young to eat in the bar down stairs. So we tried to use it for room service in the am of next day but I got hung up on three times so we had to leave the hotel( which costs a fortune) starving. I Would never stay there again
Comment from Hotel Management
4 Dec 2024 by General Manager, Hotel Management
Thank you for your feedback. We apologize for the long wait at check-in and the dining issues you encountered with us. We understand how frustrating this must have been for you and your children. Your comments have been shared with our management to improve our service. We hope you will reconsider staying with us again in the future.
by A verified traveler
Posted 1 Dec 2024
Comment from Hotel Management
1 Dec 2024 by General Manager, Hotel Management
Thank you for the 4/5 rating. We hope you enjoyed your stay with us, and we hope to see you again soon.
by A verified traveler
Posted 29 Nov 2024
Was amazing! Came with my daughter for a concert and some shopping and could not have been more convenient for what we needed!
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide a rating. We are so delighted to receive a 5-Star rating from you as we strive to provide just that to all our guests. We are very glad to hear that you and your daughter were able to enjoy some quality time, and that our location was well suited to your plans. Thank you for choosing Fantasyland Hotel and we look forward to welcoming you back soon!
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
30 Nov 2024 by General Manager , Hotel Management
Thank you so much for taking the time to provide us with an excellent rating! Hoping that your stay went really well, and we look forward to welcoming you again soon.
