Ratings based on 686 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
by A verified traveler
Posted 9 Nov 2024
I don’t know if the elevators have ever been vacuumed. I paid for breakfast through Expedia and was told I had to pay $14.99 per person. I said I already paid and was told I had to call Expedia which I did. They then called and explained I had already paid for it. I was given a voucher for one meal so my sister used it while I watched her eat.
by A verified traveler
Posted 7 Nov 2024
Good value
by A verified traveler from Bondurant
Posted 4 Nov 2024
by A verified traveler
Posted 1 Nov 2024
Was very nice and kids had a blast
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Makayla, Hotel Management
Luke,Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. MakaylaHGI West Des Moines515-223-0571
by A verified traveler
Posted 20 Oct 2024
Expensive (charge for breakfast, internet, and water bottles) and too much chlorine in pool.
Comment from Hotel Management
30 Oct 2024 by Makayla, Hotel Management
Steven, Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. MakaylaHGI West Des Moines515-223-0571
by A verified traveler
Posted 17 Oct 2024
Property was cleans and well maintained. Staff was friendly and very helpful. Only minus was kids running the halls and stomping on floor above us.
Comment from Hotel Management
30 Oct 2024 by Makayla, Hotel Management
Adam,Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon. MakaylaHGI West Des Moines515-223-0571
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Makayla, Hotel Management
Mitch,Thank you for taking a moment to share your experience. I am happy to hear you found our property to your liking. We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon. MakaylaHGI West Des Moines515-223-0571
by A verified traveler
Posted 13 Oct 2024
Housekeeping woke me up; phone rang 7 am two mornings and hung up; no comp breakfast; noisy
Comment from Hotel Management
30 Oct 2024 by Makayla, Hotel Management
Deanne,Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory. Our goal is to provide a reliable and friendly experience that makes every stay better and brighter. Please contact me directly at the email or phone number below if there is anything I can do for you. We hope to welcome you back soon. MakaylaHGI West Des Moines515-223-0571
