Ratings based on 981 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Dec 2024
by A verified traveler
Posted 10 Dec 2024
by A verified traveler
Posted 9 Dec 2024
Thanks for an amazing experience
by A verified traveler from Redondo Beach
Posted 9 Dec 2024
it’s been a week now but they haven’t refund my deposit, i emailed them but no response!
by A verified traveler
Posted 9 Dec 2024
by A verified traveler
Posted 8 Dec 2024
Good service
by A verified traveler
Posted 4 Dec 2024
Well, while I would stay here again when I return to West Covina as it is right in town, it was a bit of a shock to me of how unwalkable the area is. One would need to drive or get Uber everywhere because the pedestrian pathways are pretty much non-existent. Not the hotel's responsibility but a heads up on the hotels website and booking partners would help. The other thing is that the staff could have been more informative about the facilities and amenities of the hotel at the check in. I had to keep asking questions each time I was looking for the gym, pool, breakfast area, to understand whether I can take room towels to the pool or towels are provided there, why I was billed for an extra night, etc. The broken phone in my room was promptly replaced and the highway noise was bearable. Overall, it is an acceptable accommodation.
by A verified traveler
Posted 3 Dec 2024
Very clean & quiet
by A verified traveler
Posted 1 Dec 2024
The bathroom way to small
Comment from Hotel Management
1 Dec 2024 by Holiday Inn, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn West Covina. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 1 Dec 2024
Great stay
Comment from Hotel Management
1 Dec 2024 by Holiday Inn, Hotel Management
Thank you for taking the time to tell us about your experience at Holiday Inn West Covina. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
