Ratings based on 320 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Nice area and clean
Comment from Hotel Management
11 Dec 2024 by Bilyana Franks, Hotel Management
Thank you for your review. We appreciate your feedback!
by A verified traveler
Posted 3 Dec 2024
Two bedroom suite and hot water in only one bathroom. Talked to maintenance and new employees and it was never fixed. I get that it was over a holiday week but a lack of response and support is still not acceptable.
Comment from Hotel Management
3 Dec 2024 by Bilyana Franks, Hotel Management
Dear Matthew,Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations, especially as a Marriott property. Please accept our sincerest apologies for the issues you encountered. We take your concerns seriously, and we are addressing the problems you've mentioned. Our maintenance team has been notified about the hot water issue We would love the opportunity to welcome you back and offer you a more seamless experience next time. Best regards.
by A verified traveler
Posted 10 Nov 2024
I was very disappointed with the quality of this hotel. It certainly was not up to what I would expect from my Marriott property. There was no hot water in the main shower although the smaller shower in the second bedroom did have hot water. There were Shampoo bottles falling off the walls in the shower. Neither one of the phones in the unit were connected and could be used. The sofa in the unit had such a sag in it, it was uncomfortable to sit in. Again, this is certainly not up to the standards of a Marriott property that charges $300 a night.
Comment from Hotel Management
13 Nov 2024 by Dorian Y., Hotel Management
Dear Michael,Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations, especially as a Marriott property. Please accept our sincerest apologies for the issues you encountered.We take your concerns seriously, and we are addressing the problems you've mentioned. Our maintenance team has been notified about the hot water issue in the main shower and the shampoo bottles, as well as the condition of the sofa. Additionally, we will ensure that the phones in the unit are properly connected and functioning for future guests.We understand how these inconveniences impacted your experience, and we appreciate you bringing them to our attention. We are committed to providing high-quality accommodations, and your feedback will help us improve our services and amenities.We would love the opportunity to welcome you back and offer you a more seamless experience next time. Best regards.
by A verified traveler
Posted 9 Oct 2024
Good stay.
Comment from Hotel Management
10 Oct 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 30 Sep 2024
Excellent condition.
Comment from Hotel Management
2 Oct 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 18 Sep 2024
Very nice and quiet
Comment from Hotel Management
19 Sep 2024 by Ashley, Hotel Management
Thank you so much for your review!
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 25 Jul 2024
Front desk staff was excellent, especially Jennifer. House keeping needs improvement.
Comment from Hotel Management
27 Jul 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate your feedback!
