Ratings based on 317 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Nov 2024
I was very disappointed with the quality of this hotel. It certainly was not up to what I would expect from my Marriott property. There was no hot water in the main shower although the smaller shower in the second bedroom did have hot water. There were Shampoo bottles falling off the walls in the shower. Neither one of the phones in the unit were connected and could be used. The sofa in the unit had such a sag in it, it was uncomfortable to sit in. Again, this is certainly not up to the standards of a Marriott property that charges $300 a night.
Comment from Hotel Management
13 Nov 2024 by Dorian Y., Hotel Management
Dear Michael,Thank you for sharing your feedback. We are genuinely sorry to hear that your stay did not meet your expectations, especially as a Marriott property. Please accept our sincerest apologies for the issues you encountered.We take your concerns seriously, and we are addressing the problems you've mentioned. Our maintenance team has been notified about the hot water issue in the main shower and the shampoo bottles, as well as the condition of the sofa. Additionally, we will ensure that the phones in the unit are properly connected and functioning for future guests.We understand how these inconveniences impacted your experience, and we appreciate you bringing them to our attention. We are committed to providing high-quality accommodations, and your feedback will help us improve our services and amenities.We would love the opportunity to welcome you back and offer you a more seamless experience next time. Best regards.
by A verified traveler
Posted 9 Oct 2024
Good stay.
Comment from Hotel Management
10 Oct 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 30 Sep 2024
Excellent condition.
Comment from Hotel Management
2 Oct 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 18 Sep 2024
Very nice and quiet
Comment from Hotel Management
19 Sep 2024 by Ashley, Hotel Management
Thank you so much for your review!
by A verified traveler
Posted 6 Aug 2024 on Hotels
Comment from Hotel Management
7 Aug 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
16 Aug 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate the excellent rating!
by A verified traveler
Posted 25 Jul 2024
Front desk staff was excellent, especially Jennifer. House keeping needs improvement.
Comment from Hotel Management
27 Jul 2024 by Dorian Y., Hotel Management
Thank you for choosing to stay at Residence Inn West Columbia. We appreciate your feedback!
by A verified traveler
Not clean
Posted 18 Jul 2024 on HotelsWe were very shocked at the condition of the room. Carpet had multiple areas of spills/ debris. Sofa was severely stained. When we attempted to use the pullout bed for our grandchild, insides were stained and crumbs and a roach fell out. Shame on Marriott! Staff were sitting in guest area with bagged food spread on tables when we arrived. So disapppiinting.
Comment from Hotel Management
18 Jul 2024 by Ashley B, Hotel Management
Thank you for taking the time to leave your feedback. I’m so sorry that your stay with us was not to your satisfaction. We hope to have the opportunity to serve you again in the future.
by A verified traveler
Home away from home.
Posted 11 Jul 2024 on HotelsThe stay was great!! everyone and everything was nice the room was clean the breakfast was good I don't have any complaints. Would definitely recommend this hotel and I plan to come back in the future.
Comment from Hotel Management
15 Jul 2024 by Dorian Y., Hotel Management
Thank you for the positive comments about your stay with us! Please come stay with us again next time you are in the area.
by A verified traveler
Posted 7 Jul 2024
I was looking forward to staying at this property because I really loved the TownPlace Suites. I was extremely disappointed… the room was very hot upon arrival and I couldn’t get it to cool off. As it turned out, the window in the sitting area was wide open and the lock was broken. The usb ports in the sitting area didn’t work even though they were plugged in. There was no alarm clock in the room and no usb ports in the bedroom. When I called downstairs to ask about charging ports and a clock, the guy said, “don’t you have a charging block?” Going from the bedroom into the bathroom, I stepped on something very sharp, drawing blood from the bottom of my foot. It was a carpet tack that was sticking up in the doorway. The bathtub stopper was broken and just laying in the tub. When I booked the room, I asked for a walk-in shower and requested that the room did not have a raised toilet seat. They assured me they could get those requests for me… well, upon entering the room, I checked and they gave me a room with a tub and a raised toilet seat. I’m very short (and 70 years old) and I had to have my son bring me a step-stool so I would be able to use the restroom without it causing me too much pain on the backs of my legs due to the height of the seat. I also have a great deal of trouble stepping into a bathtub and I’m not very steady on my feet… thus my reason for requesting a walk-in shower. I was so exhausted and uncomfortable due to these issues. There’s more but no more room.
Comment from Hotel Management
8 Jul 2024 by Dorian Y., Hotel Management
Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the numerous issues you experienced. We are very sorry to hear about the discomfort you faced, especially with the room temperature, broken window lock, non-functioning USB ports, and lack of an alarm clock. It is concerning to learn about the sharp carpet tack, broken bathtub stopper, and the miscommunication regarding your room preferences.We deeply regret the inconvenience these issues caused, particularly given your specific needs and requests. Your experience does not reflect the high standards we strive to maintain, and we will address these matters immediately with our maintenance and housekeeping teams to prevent future occurrences.Your feedback is valuable, and we will ensure that proper training and improvements are made. Thank you for bringing these concerns to our attention.
