Ratings based on 982 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Front desk told me we could cancel our reservation but i could find another room the day before. I booked the room 6 month before hand. Definitely a run down motel.
by A verified traveler
Posted 22 Oct 2024
One room was dirty and in need of maintenance. The second room was nice.
Comment from Hotel Management
23 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 12 Oct 2024
I would never recommend this place to anyone, had to stay because every other hotel was booked. Terrible service, when we told front desk staff that the room was dirty and the chairs were halfway broken she told us “oh okay I’ll have the Mexicans go and do it”. Which they never did, had to go to Walmart to purchase towels because all there towels were dirty and when we asked for new clean ones they did not have any at all. They stopped answering are calls when we had a problem or we found something wrong with the room, half the lights didn’t work. They said the area we got was non smoking but people were smoking marijuana. I would love to get a complete refund because the experience was overall terrible and I hope no one ever stays there. Also there was another visitor staying and she was yelling at the staff because they stole her beers, which made us believe they stole our stuff as well. DO NOT DTAY HERE!
Comment from Hotel Management
17 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 11 Oct 2024
If you stay pass three days in this hotel they don't replace towels, clean the room, nor clean the bathroom so I left
Comment from Hotel Management
12 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 10 Oct 2024
Not much to say. It was suitable for my short stay, but I wouldn't probably stay there for an extended visit.
Comment from Hotel Management
12 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 9 Oct 2024
The front desk has a nasty attitude so if you even ask her to replace your car because it is an active she will get an attitude. I extended my stay due to Hurricane Helen and a front desk elderly woman stated because you stayed pass three days we will not clean your room. The gym lights don't work so you work out in the dark and the breakfast area only has one lamp. So everything in the breakfast room is basically eating in the dark. So please don't stay here.
Comment from Hotel Management
12 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 9 Oct 2024
The lady who works the day timr is the most horrid heinous evil woman I've ever met. Like yells at baby's evil. She's a scammer a liar and a Bob artist
Comment from Hotel Management
12 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 7 Oct 2024
The front desk was absolutely rude the entire trip, we had to call maintenance everytime we needed in the room because our lock was messed up and the tv never worked
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
by A verified traveler
Posted 7 Oct 2024
No one was even at the front desk for much of the time after I arrived, which was about an hour early; finally left and came back at check-in time, and she still wasn't at the desk. Tried calling a few times, but no one answered.
Took over 20 minutes to get me checked in; staff/owner kept complaining about slow system, walking back and forth between PC monitors; had the nerve to take a phone call while I had been waiting too long already.
Bathroom had a hole in the wall; exterior steps in need of repair; the door had a crack at the bottom when closed
Comment from Hotel Management
9 Oct 2024 by General Manager, Hotel Management
Thank you for taking the time to provide feedback regarding your recent stay at Clarion Inn Columbia Airport. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements and retrain our staff. We hope for an opportunity to properly host you in the future
