Ratings based on 989 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lake in the Hills
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,We are happy to see this 5-star rating. Our Team values your business and appreciates you choosing us. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 16 Nov 2024
Breakfast was meh. Also, coffee was way too strong.
Comment from Hotel Management
17 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! We're sorry to hear that the breakfast and coffee didn't meet your expectations. We strive to provide a better experience, and we’ll make sure to pass your comments along to improve these offerings. We appreciate you sharing your thoughts and hope to have the opportunity to serve you better in the future!
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 27 Oct 2024
We came for parents weekend. Arrived before our check in time and was able to leave our car and Uber to west Chester campus.
Came back later in the day to check in. Staff was accommodating and very nice. Would definitely stay here again.
Comment from Hotel Management
28 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your wonderful review! We're thrilled to hear that our staff was accommodating and that you had a smooth experience during the parents' weekend. It’s great that you were able to explore the campus easily. We look forward to welcoming you back for another stay!
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
17 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 16 Oct 2024
Staff was very friendly outside of hotel had a lot of trash in parking area
Comment from Hotel Management
16 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback! I'm glad to hear that our staff made a positive impression during your stay. I apologize for the trash in the parking area; we strive to maintain a clean and welcoming environment, and I will address this with our team to ensure it gets cleaned up regularly. We appreciate your input and hope to see you again soon!
by A verified traveler
Posted 5 Oct 2024
Every thing was perfect. Just the person in connecting room was screaming a bit then stopped after 10 minutes. Sometimes some noise is ok as long as it stops. The workers in the hallway need to be a bit less loud. Bed and very pillows were comfortable.
Comment from Hotel Management
5 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 29 Sep 2024
Originally was assigned room #101. Room is next to garbage and laundry. Terrible smell of garbage in the room. Front desk assisted in getting other room, which was clean and had no smell.
Comment from Hotel Management
30 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,I’m sorry to hear about the initial issues you experienced with your assigned room, particularly the unpleasant smell from being near the garbage and laundry. I'm glad that the front desk staff was able to assist you in moving to a clean room with no odours. Your feedback is important, and we will address the situation to ensure better room assignments in the future. Thank you for sharing your experience, and we hope to provide you with a more pleasant stay next time!
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your 5-star ratings. We are feeling blessed to have you as our guest. It's our passion to provide our customers with exceptional refuge and service. See you soon!
