Ratings based on 35 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by Randal
Bugs in Hotels.com
Posted 7 Jul 2016 on HotelsHotels.com reservation system failed and although I had a confirmation number, there were no vacancies at the hotel. With the help of the staff, I was able to locate the only vacancy in the area at a hotel for $60 more per night that was a 40 minute drive, so my vacation wasn't completely ruined.
Comment from Hotel Management
26 Jul 2016
Although Expedia / Hotels .com made a reservation for you, our hotel had no record of the reservation. We were booked and had no vacancies. The issue was in your original reservation that was out of the hotels control.
We are sorry that you were inconvenienced.
by A verified traveler
Posted 13 Jun 2016 on Hotels
by Jesse from Providence, RI
Rustic and charming
Posted 21 Nov 2015 on HotelsQuality Inn has a pretty consistent brand, but this location has more rustic charm and character than other Quality Inns. The staff were always friendly, rooms were nice and clean. If you don't like stairs or have a lot of luggage, it would be wise to request a ground floor room when you make the reservation. They do not have an elevator that can handle the luggage cart.
My only disappointment was that the nightly rate was higher than any other Quality Inn I've stayed at before. Usually we just stay at a campground in the area, but this trip was in November and I don't have an RV.
Comment from Hotel Management
28 Jul 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
by A verified traveler
Posted 17 Nov 2015 on Hotels
Comment from Hotel Management
28 Jul 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey. We hope to see you again!
by Robert from Hartland
Old but Super Clean
Posted 13 Nov 2015 on HotelsOlder hotel but super clean. We do an annual bowling trip to West Branch and the Quality is where we will be staying from now on. Proves it doesn't have to be new to be clean.
Recommended
for Everyoneby A verified traveler from MI
Posted 27 Oct 2015
Comfortable with north woods feel. Very nice attached restaurant and friendly staff.
by A verified traveler
My visit
Posted 2 Oct 2015
Pros: The employees were nice.
Cons: Replace your old mattresses and towels.
Location: I was there to work in the area.
The mattresses in both beds were very worn. The towels were thin and one was stringy when I took a shower. The hallways were like a maze with turns and unlabeled doors I had to go through. With the price I paid, I was expecting more. The hotel behind this one is $35 cheaper with better mattresses and towels. ...and free breakfast.
by Scott from Ada Mich
Posted 11 Sep 2015 on Hotels
The hotel, room, and breakfast was great******
Comment from Hotel Management
28 Jul 2016 by Scott, Hotel Management
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.
by Selena
Posted 31 Aug 2015 on Hotels
by Eileen from Flint
Great place
Posted 21 Aug 2015 on HotelsNeeded a place for one night, very nice..
