Ratings based on 2,325 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Jun 2024
Poor internet service. We were on the 17 floor and Facebook wouldn’t load. Took forever to try order food in. Hot tub was closed. Breakfast as basic but tasted decent
Comment from Hotel Management
26 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. I hope you give us another chance to provide you with a better service.
by A verified traveler
Posted 25 Jun 2024
Even though there were some issues at this location, I would stay at there again. I enjoyed the breakfast everyday during my 5 day stay. I did use the pool, though with hot tub repair on-going it felt a bit like a construction zone. I did park at the hotel and the lot has an excessive amount of pot holes. There is also road construction in the area which created some noise issues. The room and bed were good, hopefully the running toilet and malfunctioning tv remote I alerted the hotel about will be repaired.
Comment from Hotel Management
26 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. I hope you give us another chance to provide you with a better service.
by A verified traveler
Posted 25 Jun 2024
by A verified traveler
Posted 25 Jun 2024
Bad odors from the elevator!! Overall property was not very clean and this is definitely a hotel NOT worth the $$$
Comment from Hotel Management
25 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. I hope you give us another chance to provide you with a better service.
by A verified traveler
Posted 25 Jun 2024
Rusty vents and very poor breakfast.
Comment from Hotel Management
25 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. I hope you give us another chance to provide you with a better service.
by A verified traveler
Posted 25 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 23 Jun 2024
Happy!
Comment from Hotel Management
25 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us .
by A verified traveler
Posted 23 Jun 2024
I stayed here with my friends and the staff were rude. We had four keys and none of them worked. Each time we got back to our room we would need to head back down to the lobby for new keys (we even ensured the cards weren’t near our phones).
The flooring in our room was sticky.
The continental breakfast was extremely limited, very little variety and not stocked enough for the guests.
The pool area was disgusting and very unclean. The hot tub was under construction as well.
Overall we would definitely not stay again at this hotel.
Comment from Hotel Management
25 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us; I apologize that your experience was not the best. Thank you for letting us know so we can improve our service and quality. I hope you give us another chance to provide you with a better service.
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
26 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us .
by A verified traveler
Posted 21 Jun 2024
Good
Comment from Hotel Management
22 Jun 2024 by Lesly Gomez, Hotel Management
Thank you for staying with us;
