Ratings based on 429 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Sep 2024
It smelled like wet dog when walked in. Online said it had a pool and hot tub but hot tub wasnt working. No discount on price of room for no hot tub. Was told we have to call ourselves and see if all amenities are working. Not our job. Me and my husband canceled our reservation and got another hotel room at a different hotel
Comment from Hotel Management
15 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lyndsay! Thank you for your feedback and for sharing your experience. We apologize for the issues you encountered, including the smell in the room and the non-functional hot tub. We understand how disappointing this must have been and appreciate you bringing these concerns to our attention. We are currently addressing these matters to improve our guest experience. We hope you might consider staying with us again in the future.
by A verified traveler from Orem
Posted 9 Sep 2024
Everything was as expected!
Comment from Hotel Management
9 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Albert! Thank you for your positive review! We're glad everything met your expectations, and we look forward to welcoming you back for another great stay!
by A verified traveler
Posted 7 Sep 2024
I loved my stay here and would recommend this hotel.
Comment from Hotel Management
8 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Logan! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and would recommend the hotel. We look forward to welcoming you again soon!
by A verified traveler
Posted 1 Sep 2024
Some updates. Comfy bed. Good A/C. Friendly staff. Good location.
Comment from Hotel Management
2 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Kristin! Thank you for your positive feedback! We're glad to hear that you enjoyed the updates, comfortable bed, efficient A/C, and found our staff friendly. It's great to know that the location was convenient for you as well. We appreciate your review and look forward to welcoming you back in the future.
by A verified traveler
Posted 31 Aug 2024
The common areas need a major refurb. The room itself was fine
Comment from Hotel Management
1 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi jeanne! Thank you for your feedback. We’re glad to hear that you found the room satisfactory. We appreciate your comments on the common areas and will take them into consideration as we plan for future improvements.
by A verified traveler
Posted 28 Aug 2024
Room and hallways, common areas where all very dirty.
Comment from Hotel Management
30 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Laura! Thank you for your feedback. We’re sorry to hear about the cleanliness issues you encountered. Your comments are valuable, and we will address these concerns with our cleaning team to ensure improvements are made. We appreciate you bringing this to our attention and hope to provide a better experience in the future.
by A verified traveler
Posted 25 Aug 2024
The hot tub was empty, which was a major disappointment upon arrival because it’s the only reason I chose this hotel. The pool was fine. The room was a bit dirty and there were some slightly imperfect smells, but nothing too terrible. The deadbolt on our room was not usable. The breakfast was adequate and the coffee was actually pretty decent compared to most hotels. For the price it was ok, but still so bummed about the hot tub.
Comment from Hotel Management
27 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Lindsey! Thank you for sharing your experience. We apologize for the disappointment regarding the empty hot tub, especially since it was a key reason for your stay. We also regret that the room's cleanliness and the non-functional deadbolt did not meet your expectations. On a positive note, we're glad you found the breakfast and coffee satisfactory. Your feedback is valuable, and we will address these issues to improve the experience for future guests. We hope to have the opportunity to provide you with a better stay in the future.
by A verified traveler
Posted 9 Aug 2024
Comment from Hotel Management
13 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Nichole! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 1 Aug 2024
had to ask for clean towels a number of times
Comment from Hotel Management
3 Aug 2024 by CC - Guest Relations Manager, Hotel Management
Hi Gerald! Thank you for bringing this to our attention. I apologize for the inconvenience you faced with the towel service. This is not the standard of service we strive for, and we will address this issue with our housekeeping team to ensure timely and efficient delivery of clean towels in the future. We appreciate your feedback and hope to provide a better experience on your next visit.
by A verified traveler
Posted 25 Jul 2024
Staff were very kind and helpful. But toilet bowl was not scrubbed. Corner of floor in bathroom needed cleaning. I expect things were sanitized, just not scrubbed or polished. Linens and towels were fine. But hot tub broken and drink machine removed and not replaced. Bathroom sink drain slow. Clean enough to be safe, but needed a deep clean.
Comment from Hotel Management
26 Jul 2024 by CC - Guest Relations Manager, Hotel Management
Hi Royce! Thank you for your feedback. We appreciate your compliments about our staff and are sorry to hear about the issues with the bathroom cleanliness and maintenance. We will address these concerns with our housekeeping and maintenance teams to ensure a more thorough cleaning and repair of the facilities.Your feedback is valuable in helping us improve, and we apologize for the inconveniences you experienced. We hope to have the opportunity to provide a better experience during your next stay.
