Ratings based on 955 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Dec 2024
Pretty outdated property. Doors were hard to open into the room, and into the bathroom. You can just tell the property is old and outdated. Halls smelled like cigarettes. But, the view was nice and the staff was excellent. About a 2 min drive to Charleston.
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
15 Dec 2024 by GM, Hotel Management
Dear Louisa, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Amanda Carter, GM
by A verified traveler
Posted 12 Dec 2024
I liked the fact that they had a free shuttle.
Comment from Hotel Management
13 Dec 2024 by GM, Hotel Management
Dear Robert, I'm genuinely sorry your visit didn't meet all of your expectations. Your insights are valuable, and we're grateful you took the time to share your experience. Thank you for helping us strive for better. Sincerely, Amanda Carter, GM
by A verified traveler from Rock Hill
Posted 12 Dec 2024
Comment from Hotel Management
12 Dec 2024 by Guest Services Manager, Hotel Management
Dear Michael, Thank you for sharing this review, and we welcome you to visit us again anytime!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
9 Dec 2024 by GM, Hotel Management
Dear Jennifer, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Amanda Carter, GM
by A verified traveler
Posted 6 Dec 2024
The property used to be a place I loved. It is now filthy and run down. I had to be moved out of my room three times because of horrible conditions. Nice employees but the building is past it's time.
Comment from Hotel Management
7 Dec 2024 by GM, Hotel Management
Dear Brian, I appreciate your business and the fact you took the time to write a review. The last thing we want to do is disappoint our guests, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Amanda Carter, GM
by A verified traveler
Posted 5 Dec 2024
Comment from Hotel Management
6 Dec 2024 by GM, Hotel Management
Dear Thomas, It is always a pleasure to see that our guests enjoyed their stay. Thank you for your business and positive rating. We hope to see you back soon! Best, Amanda Carter, GM
by A verified traveler
Posted 5 Dec 2024
Pictures show a better place, compared to what it is. Not too clean.
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Dear Aline, I appreciate you taking the time to share your review. We strive to leave all our guests with a positive impression; I apologize for disappointing you. Your feedback is vital as we continually try to improve our guests’ experience. I will share your reflections with our team, and we all hope you will consider a return trip in the future. Sincerely, Amanda Carter, GM
by A verified traveler
Posted 4 Dec 2024
Great
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Dear Thomas, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Amanda Carter, GM
by A verified traveler
Posted 4 Dec 2024
the free transportation to Charleston downtown
Comment from Hotel Management
5 Dec 2024 by GM, Hotel Management
Dear GRACIELA, We appreciate your business and taking the time to share a review. While I am glad you enjoyed our complimentary shuttle service to downtown, I'm sorry we couldn't deliver a more positive experience. We hope to host you again should you return to Charleston. Sincerely, Amanda Carter, GM
