Ratings based on 997 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
11 Oct 2024 by kelli, Hotel Management
thank you taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager
by A verified traveler
Posted 3 Oct 2024
The pool area has not been properly maintained it was empty with dirt, trash, and an amenity that is included with the stay was not impressive. The breakfast menu was very limted with pretty much only one selection and nothing else.
Comment from Hotel Management
11 Oct 2024 by kelli, Hotel Management
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.
by A verified traveler
Posted 25 Sep 2024
Nice
Comment from Hotel Management
11 Oct 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay. We hope to see you again soon.
by A verified traveler
Posted 24 Sep 2024
Very nice!
Comment from Hotel Management
24 Sep 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay we hope to see you again soon .SincerelyKelli FordyceFront desk Manager
by A verified traveler
Posted 21 Sep 2024
Comment from Hotel Management
21 Sep 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront desk Manager
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
17 Sep 2024 by kelli, Hotel Management
I am thrilled to hear that you enjoyed your stay with us! I appreciate you taking the time to write a review.SincerelyKelli FordyceFront Desk Manager
by A verified traveler from Traverse City
Posted 15 Sep 2024
Loved the bed. Room was great too.
One elevator is a problem. I was on the 5th floor and waiting during the morning was a pain. A couple of times I walked the stairs.
Comment from Hotel Management
16 Sep 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay . We hope to see you again soon. SincerelyKelli FordyceFront Desk Manager
by A verified traveler
Posted 14 Sep 2024
Outlet mall on site
Comment from Hotel Management
14 Sep 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager
by A verified traveler
Posted 10 Sep 2024
Liked ɓreakfast, big room, convenience. Lack of hot water. We had no hot water in our jetted tub so could not use. Leaky toilet, had to flush toilet sometimes 3x, which we did not report anything until we checked out. Floor didnt look like it had been cleaned. Had some stuff on it. Carpet in hallways need cleaning or replaced. Staff was wonderful
Comment from Hotel Management
13 Sep 2024 by kelli, Hotel Management
I am very disappointed to hear that we did not meet your expectations. I would appreciate the opportunity to speak with you further about your experience. If you are interested, please call the hotel and ask for me.SincerelyKelli FordyceFront Desk Manager
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
10 Sep 2024 by kelli, Hotel Management
Thank you for taking the time to review your stay. We hope to see you again soon.SincerelyKelli FordyceFront Desk Manager
