Ratings based on 988 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Great place to stay
Comment from Hotel Management
21 Nov 2024 by Kris, Hotel Management
Thank you for your feedback! We appreciate your business and hope you choose the Home2Suites by Hilton in the future!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Kris, Hotel Management
Thank you for your feedback! We hope to see you again soon at the Home2Suites by Hilton Fargo!
by A verified traveler
Posted 8 Nov 2024
Have stayed here multiple times. Always friendly staff and clean rooms with plenty of parking.
Comment from Hotel Management
10 Nov 2024 by Kris, Hotel Management
Thank you for your feedback! We're glad you enjoy staying with the Home2Suites by Hilton Fargo.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Jinx, Hotel Management
Thank you so much for the positive review!
by A verified traveler from Lockport
Posted 13 Oct 2024
Comment from Hotel Management
23 Oct 2024 by - Jinx, Hotel Management
We are glad you enjoyed your stay with us!
by A verified traveler
Posted 7 Oct 2024
It served as a great place to stop over and rest for the night. There were a lot of great shopping stores near by like Costco, Target and liquor store). The breakfast menu had many ready to eat options. We would def stay here again.
Comment from Hotel Management
23 Oct 2024 by - Jinx, Hotel Management
We are so glad you enjoyed your stay with us and enjoyed our breakfast!
by A verified traveler
Posted 22 Sep 2024
The hotel was very minimalist
The television had limited apps available for a smart tv
Comment from Hotel Management
23 Sep 2024 by Kris, Hotel Management
Thank you for your feedback. We're sorry to hear that you weren't satisfied with the options available with our TV digital directory.
by A verified traveler
Posted 14 Sep 2024
Room stunk like cigar and cigarette smoke horribly!! Woke up in the middle of the night with a horrible headache, couldn’t even use the air conditioning because of the smells it omitted!! Worst breakfast no options!!
Comment from Hotel Management
14 Sep 2024 by Management, Hotel Management
We are truly sorry to hear about your unpleasant experience during your stay. It is our top priority to ensure that all our guests have a comfortable and enjoyable stay.We apologize for the unpleasant smell in your room. This is certainly not the experience we want our guests to have. We will investigate this matter immediately and take steps to prevent it from happening again.Regarding the breakfast, we apologize that you were unsatisfied with our offerings as strive to offer a variety of choices to cater to different tastes. Thank you for bringing these issues to our attention. We hope you will give us another opportunity to provide you with a more satisfying experience.
by A verified traveler
Posted 14 Sep 2024
Very nice, comfoy
Comment from Hotel Management
16 Sep 2024 by Kris, Hotel Management
Thank you for your review! We're glad you enjoyed your stay with us at the Home2Suites Fargo!
by A verified traveler from Matlock
Posted 9 Sep 2024
The staff is absolutely amazing, fantastic, friendly and caring. However it breaks my heart that I will not be staying there again. I am disabled, can not fell my legs so I am a full time wheelchair user. I absolutely cannot do stairs and when I booked my handicap accessible room NO WHERE did it say all handicap accessible rooms are on the 2nd floor!! So I was shocked and disappointed that when I checked in the wonderful gentleman looked at me and started with an apology and said I know this makes no sense but all handicap rooms are on the 2nd floor. I know for a fact if it wasn’t for him I would have left.
Unfortunately two of the three nights I heard emergency vehicles and though no alarms went off it was in the back of my head. So wheelchair and scooter users who can’t do stairs in an emergency situation stay elsewhere. My advice to Home 2 suites please advise your future disabled customers that in case of emergency you will have to use the stairs as all handicap rooms are on the 2nd floor.
I can’t stress this enough the staff at Home 2 suites is exceptional and they are why I stayed. The handicap room was excellent! Breakfast was below average but again staff somehow make up for that as well. Again my advice is let disabled customers know at booking and also on Expedia and others. To all staff including cleaning crew you do an outstanding job and I truly hope your general manager tells you so.
Comment from Hotel Management
14 Sep 2024 by Tanner J. , Hotel Management
Thank you for taking the time to share your experience at our Home2 Suites. We're thrilled to hear that our staff exceeded your expectations. Their dedication to providing exceptional service is truly commendable.We understand your concerns regarding the accessibility of our handicap-accessible rooms. We apologize for any inconvenience this may have caused. Your feedback is invaluable, and we will be taking immediate steps to address this issue. We are committed to ensuring that our hotel is fully accessible to all guests. Since your stay, we have provided additional trainings to our desk staff to address some of the concerns you brought forward. Thank you again for your feedback. We hope to have the opportunity to welcome you back to our hotel in the future, with a more accessible and comfortable experience.
