Ratings based on 839 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
The room was clean; however it did need maintenance. There was a light fixture with exposed bare wires and damaged bathroom shelf with exposed nails. Breakfast was bare minimum. No fruit, protein, or milk for coffee.
Just waffles, toast or prepackaged donuts.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello James, We appreciate your feedback regarding your recent stay. Rest assured that we'll address the maintenance issues you mentioned to improve our service. Regarding breakfast, we offer a selection of items and will review our options for future enhancements. Your comments will guide us in making necessary improvements for our guests' comfort and satisfaction.
by A verified traveler
Posted 11 Oct 2024
It was good
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Monique,We're delighted to hear that you had a good experience during your stay at our hotel. Your satisfaction is our top priority, and we appreciate your feedback. If you have any additional comments or suggestions, please feel free to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
by A verified traveler
Posted 6 Oct 2024
very dirty, do not clean the room. room not clean, hallways very dirty, entrance very dirty
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Nancy, We value your feedback and apologize for the inconveniences you experienced. Your comments have been shared with our housekeeping team for their immediate attention. We appreciate your input as it allows us to improve our services for all future guests.
by A verified traveler
Posted 5 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Manager, Hotel Management
Hello Jose,Thank you for choosing to stay with us! We are delighted to hear that you had a wonderful experience at our hotel. We look forward to welcoming you back soon for another enjoyable stay.
by A verified traveler
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello ROY,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay. We value your feedback and would appreciate the opportunity to address any issues.
by A verified traveler
Posted 28 Sep 2024
Pleasant staff
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Billie,We are pleased to hear that you found our staff to be pleasant during your stay. We appreciate your kind feedback and hope to welcome you back in the future for another enjoyable experience.
by A verified traveler
Posted 28 Sep 2024
Don’t stay
Comment from Hotel Management
28 Sep 2024 by Manager, Hotel Management
Hello Scott,We're sorry to hear you didn't fully enjoy your stay. Your feedback is valuable to us as we constantly strive to improve our services. If you have any specific details you'd like to share about your experience, please reach out to our management team. Thank you for bringing this to our attention.
by A verified traveler
Posted 1 Sep 2024
I would like to get some kind of conversation or bad location I would love a full refund or half
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Michael, We regret to hear about your concerns regarding the location. For any further assistance or feedback, please don't hesitate to contact our management directly. Thank you for sharing your experience with us.
by A verified traveler
Posted 28 Aug 2024
I was given the incorrect key for room . Room that was already occupied . Frond desk staff did not acknowledge wrong and was very disrespectful and unprofessional
Comment from Hotel Management
31 Aug 2024 by Manager, Hotel Management
Hello Mark, We apologize for any inconvenience you experienced during your stay. Rest assured, we take all feedback seriously and will address this issue with our team to improve our service. Your comments help us to continually enhance the guest experience. Thank you for bringing this to our attention.
by A verified traveler
Visitor
Posted 23 Aug 2024 on HotelsWhen I first arrived my reservations could not be found even after providing confirmation number and email the General Manager came up with some story booking through 3rd party that it takes a while for it to populate over to their system. He continues to act like he was trying to refresh the system he then proceeded to tell me that he see that a made the reservation but it still didn’t transfer over. So he stated he was going to duplicate the reservation and call Expedia because the virtual card number that was sent had declined. Once again never heard of any of this happening before. I believe he was trying to create another booking. He then ask me to sign some paper he said that he has to fix my previous reservation in the system later the rate on the paper said $79.50 what I paid through hotels.com was $95.20 with taxes and fees. He said that the $79.50 is the actual rate without the taxes and fees and he will have it fix and the morning. He proceeded with giving me a room key I went to checkout the room the key didn’t work so I had to go back to the desk twice after he kept confirming that it will work tried it again didn’t work. He then switch my room and provided me with a new room key. The next morning at check out some new check me out I ask if the manager had gotten everything fix he said somewhat he going to make corrections today. He said a email receipt will be sent I said no I would like a paper receipt also and notice a balance of $79.50 he said to disregard
Comment from Hotel Management
23 Aug 2024 by Manager, Hotel Management
Hello Amanda,We regret to hear of the challenges you encountered during check-in at our property. Your feedback is valuable, and we have shared this with our team for improvement. Thank you for bringing this to our attention.
