Ratings based on 784 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from University Place
Posted 22 Dec 2024
by A verified traveler
Posted 16 Dec 2024
Overall great hotel. The room was the cleanest I've seen in a while. The pool was hotter than the hot tub - like the hottest bathwater you can stand kind of hot. Kids were not able to play for more than a few minutes before having to get out of the water to cool off outside. I'm assuming the hotel heats the pool like this during cold weather only. The cost of the breakfast buffet was high, so we walked to the Pybus Market and ate breakfast there for less.
by A verified traveler
Posted 16 Dec 2024
Worst experience ever as a Hilton honors platinum member. The beds were as hard as a rock in our room. The pillows smelled like an old man musk when we checked in and had to call down to the front desk and wait over 30 minutes for new pillows to be delivered to our room. The blankets on the bed shouldn’t even be called blankets more like a thick sheet. Breakfast was less than desirable as the eggs were dry as a desert. Upon trying to checkout in the morning asked the front desk were I could find a cart as a disabled veteran who’s staying in an ada room and I was told with a snarky tone “you’ll have to wait or see if you can find one on one of the floors.” There was only 4 handicap spots out front and I seen 2 of the vehicles with no disabled permits in the window and no disabled plates and the front desk wouldn’t even consider trying to see who’s vehicles they were or even call a tow truck as they are parked illegally. As someone who has stayed exclusively at Hilton hotels for my work I expected my stay to be on par with all the other times I have stayed at Hilton garden inns. This place needs a complete remodel and gutting of all beds and furniture. Don’t even get me started on the pool and hot tub. The pool was equally as hot as the hot tub and was so hot that kids swimming were overheating and turning red in the cheeks from the heat. The pool has so much chlorine that you felt like you were taking a sanitation bath.
by A verified traveler
Posted 16 Dec 2024
Was not a fan of no continental breakfas included in the reservation unless you are a platibum rewards member, 60 bucks after we sat down and started eating is not what i would consider an amenity
by A verified traveler
Posted 16 Dec 2024
Roos was clean. Friendly service
by A verified traveler
Posted 12 Dec 2024
The bathroom in the room that we stayed in had a smell that closely resembled animal urine. Otherwise I would give it 5 stars
by A verified traveler
Posted 9 Dec 2024
The hotel is really lovely, modern & clean plus the location right on the river walk is stunning. The staff is so friendly, Melissa at the front desk was AMAZING! She answered all of our questions, had great recommendations for dinner & logistics & gave us a gorgeous top floor river front room.
by A verified traveler
Posted 9 Dec 2024
The property is in a good location but at an inflated price. The breakfast is horrible.
The roads around the area is not in a good condition
by A verified traveler
Posted 4 Dec 2024
I recently stayed at this hotel, and unfortunately, my experience was far from satisfactory. During our stay, the power went out, and the generator didn’t work. As a result, we couldn't stay the night. When we checked out, the hotel assured us that we would receive a refund. I booked through Expedia and reached out to both the hotel and Expedia to resolve the issue, but I have received no response from either. It's frustrating that the issue has not been addressed, and I am still waiting for the promised refund.
Comment from Hotel Management
5 Dec 2024 by Assistant General Manager, Hotel Management
I believe this review may be meant for another location. This stay was Sept-Oct 2023 and we have no record of a power outage during this time. I attempted to call you today from the phone number we have on your reservation and left a voicemail. I promise if you had been attempting to speak with me I would have contacted you back. I was also the one who checked you in and out during your stay and see nothing noted of complaint. To speak on this matter further please contact me directly at the property. Thank you.
by A verified traveler
Posted 3 Dec 2024
Nice staff, clean, comfortable bed
Comment from Hotel Management
3 Dec 2024 by Assistant General Manager, Hotel Management
Thank you for taking the time to review your recent stay with us. It is wonderful to hear you enjoyed your visit at our property! We look forward to welcoming you back in the future.
