Ratings based on 394 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Nov 2024
Decent price, clean and comfortable.
Comment from Hotel Management
11 Nov 2024 by Mike Owner, Hotel Management
Thanks for the perfect rating, We are a 6 month operation at this point but we really appreciate the wonderful review, We pride ourselves on great customer service and great pool and spa and fantastic location. Look forward to seeing you again in 2025. We reopen May 1 2025
by A verified traveler from Eastham
Posted 20 Oct 2024
Very nice stay. Nice motel - it's apparent they have updated / refreshed the rooms. Bed was VERY VERY hard.
Comment from Hotel Management
20 Oct 2024 by Mike Owner, Hotel Management
Thanks for the great review and the comment on the bed. We all pride ourselves on this Legacy in Wells ,but I as the owner look at each and every comment to make it a great experience. I have action item on Bed issue and look forward to your return!
by A verified traveler from derry
Posted 28 Sep 2024
Let me start by saying the owner was very nice and went above and beyond to accommodate my need of a room with 2 beds as after booking a 2 bed room it was actually a bed and sofa bed. The room was very spacious and clean. It had a nice kitchenette with plates, silverware ect. The one problem that was a big problem for me was the bed felt like i was sleeping on concrete. Ive honestly never slept on a more uncomfortable bed. If they change their mattresses I'd would definitely stay there again.
Comment from Hotel Management
2 Oct 2024 by Mike Owner, Hotel Management
We are looking to having a solution on your comment and will strive to earn a 5 next time!
by A verified traveler
Posted 28 Sep 2024
Aside from the cabinet where the tv was housed not staying open by itself and the shower being tiny, it was a very nice place. Enjoyed the stay.
Comment from Hotel Management
28 Sep 2024 by Mike Owner, Hotel Management
Thanks for the tremendous review!
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Mike Owner, Hotel Management
We appreciate the review, Give us feedback about attaining a 5 as that is what we typically get
by A verified traveler
Posted 24 Sep 2024
15 miles from Kennebunkport
Comment from Hotel Management
26 Sep 2024 by Mike Owner, Hotel Management
Thanks for a perfect review. We have a tremendous location and great customer service . We are on 2 acres and provide a quality clean resort with pool and spa at a great cost in Wells!
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by Mike Owner, Hotel Management
Thanks for your tremendous . I have hand picked the great management team and we have had extensive improvements to make us best in class for this price category
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Mike Owner, Hotel Management
I was very surprised at this rating as we have a history of very high ratings and excellent customer service. You provided no actual comments but leave feedback with Dean or Chris but calling back the call as we all take pride and a sense of ownership and we want to act on specifics of your rating,
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Mike Owner, Hotel Management
Thanks for 4 stars. How can we attain 5 stars next time?
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
10 Sep 2024 by Mike Owner, Hotel Management
We always aim for 5 stars. What can we do next time to attain 5 stars?
