Ratings based on 967 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
Easy walk to waterfront, dining & shopping
by A verified traveler
Posted 11 Jan 2025
I really liked the location to the shops and train station. Parking would have been better if we could of had our car parked on the property. But we did enjoy our stay.
by A verified traveler
Posted 10 Jan 2025
Parking was impossible and expensive. Room was OK, smaller than I expected . Did have a huge shower, but water pressure was minimal and shampoo dispenser was empty. Maybe my expectations were to high. It was just ok. The staff was great.
by A verified traveler
Posted 10 Jan 2025
Great pool, spa area with towels available. Staff friendly and welcoming. Washing machine/dryer in room. Restaurant in house convenient, food was good. Shower pressure was amazing. No noise heard from other guests in bedroom which is great. Comfortable bed. Good lighting and kitchen space.
Booked a double/twin, upon entering room the make up was one queen and a made up sofa bed. The manager tried to remedy this with changing our room to original purchase, however upon entering new room the smell of wet carpet was horrible and we moved back to the original room which didn’t have the free snacks available that we obviously had paid for. Also, specifically requested parking at time of booking as we had a 6am ferry and had to leave at 4.30am, there is only a first come first serve limited car spaces for guests, you have to walk 5 mins to an offsite parking building with all your luggage, luckily I wasn’t travelling alone or would have been very unsafe walking to a external car building at 4.30am. The valet parking option wasn’t offered to us at the time of check in otherwise definitely would have purchased. It is also a struggle to get a park out the front to unload your luggage and check in. One of the staff assisted us with a luggage trolley and was helpful. No opening windows or nets and view of the back alley, rubbish bins and adjacent office buildings so had to keep curtains shut for privacy. Pillow was horrendous and smelt of previous user, sweaty.
by A verified traveler
Posted 10 Jan 2025
Our room was very out dated but served our purpose with the kitchenette, though didnt have any cooking equipment which we had to ask for. When we did get some things to cook with, they were still unable to provide us with a fry pan.
Our room was forgotten to be changed and towels replaced, had to ring reception for clean towels and had to make our own beds.
The air conditioner was also spitting out dust the whole time we were there as the filters weren't clean and needed to be,
Not ideal for my hay fever and my 8 year olds asthma,
The staff however were friendly and the hotel in a convenient location for our walks along the jetty and into the city.
by A verified traveler
Posted 7 Jan 2025
Great stay. Close to the harbor, walk to many attractions and good places to eat.
by A verified traveler
Posted 1 Jan 2025
Won't go back again with terrible customer service
Comment from Hotel Management
5 Jan 2025 by Rydges Wellington Team, Hotel Management
Thank you for sharing your feedback, Maggie. We are genuinely sorry to hear that you had an unsatisfactory experience with our customer service. Providing excellent service is a top priority for us, and it’s disappointing to hear that we fell short during your stay.We appreciate your comments and will be addressing this issue with our team to ensure that future guests receive the high level of service they expect and deserve. We hope you might reconsider staying with us again in the future to experience the improvements we are making.
by A verified traveler
Posted 1 Jan 2025
We had a family stay at Rydges on New Years Eve. Our room was lovely and we had an excellent view of the fireworks at midnight. Excellent location for transport, public transport, shopping and eateries.
Comment from Hotel Management
5 Jan 2025 by Rydges Wellington Team, Hotel Management
Thank you for your wonderful review, Robert! We’re delighted to hear that you had a fantastic family stay with us over New Year’s Eve and enjoyed the view of the fireworks. It’s great to know that our location was convenient for transportation, shopping, and dining.We truly appreciate your kind words and look forward to welcoming you and your family back in the future for another memorable stay.
by A verified traveler
Posted 27 Dec 2024
by A verified traveler
Posted 27 Dec 2024
The in house restaurant is excellent. Comfy bed. The AC unit in my room is kind of hard to operate (model 1) despite following the instructions on the user guide.
Comment from Hotel Management
5 Jan 2025 by Rydges Wellington Team, Hotel Management
Thank you for your review, Wai Anthony! We’re delighted to hear that you enjoyed the in-house restaurant and found the bed comfortable. We apologize for the difficulty you experienced with the AC unit and will look into providing clearer instructions to ensure a more seamless experience for future guests.We appreciate your feedback and hope to welcome you back to Rydges Wellington soon.
