Ratings based on 1,261 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Central city location, easy walk to chosen amenities
by A verified traveler
Posted 29 Dec 2024
The room was clean, and the reception staff were friendly and helpful. The housekeeping team was also efficient and approachable. However, the Wi-Fi was quite problematic. Despite this, the staff's excellent service greatly enhanced our overall experience.
Comment from Hotel Management
29 Dec 2024 by The Team at Quest Wellington, Hotel Management
Kia Ora Anshuman,Thank you for taking the time to share your feedback! We're delighted to hear that you found the room clean and enjoyed the friendliness and helpfulness of our reception and housekeeping teams. We truly appreciate your kind words about our staff!We apologize for the Wi-Fi issues you encountered, and we will certainly look into this to improve the experience for future guests. Your feedback is valuable, and we hope to welcome you back soon for an even better stay.
by A verified traveler from Clayton
Posted 27 Dec 2024
Lot of space. Even has washer and dryer, we can wash all our dirty clothes before next stop. Very nice hotel!
Comment from Hotel Management
29 Dec 2024 by The Team at Quest Wellington, Hotel Management
Kia Ora Joe,Thank you so much for your kind review! We're thrilled to hear you enjoyed the spaciousness of the room and found our washer and dryer facilities helpful. It's great that you were able to freshen up before your next stop! We truly appreciate your feedback and hope to welcome you back in the future.
by A verified traveler
Posted 6 Dec 2024
Comment from Hotel Management
7 Dec 2024 by The Quest Wellington team , Hotel Management
Dear William, Thank you for your kind review and recommendation,We appreciate your positive feedback on our service and facilities and hope to have you with us again in the near future.Regards
by A verified traveler
Posted 2 Dec 2024
really helpful person on front desk, welcoming and helpful
Comment from Hotel Management
4 Dec 2024 by Quest Management, Hotel Management
Kia Ora Liz,Thank you for your fantastic feedback! We’re delighted to hear that our front desk team made you feel so welcome and provided helpful service during your stay. I’ll be sure to share your kind words with them—they’ll be thrilled to know their efforts were appreciated.We hope to welcome you back to Quest Wellington in the future!Nga mihi,
by A verified traveler
Posted 26 Nov 2024
Nice and clean, comfortable bed and easily walkable around the CBD. I arranged a late check-in, however stood outside the hotel waiting for the operator to pick up for 20 minutes, a faster system would be great especially at night.
Comment from Hotel Management
26 Nov 2024 by The Quest Wellington team , Hotel Management
Dear Kelly,Thank you for your review of Quest Wellington, your feedback and insights are much appreciated and help us to focus on what is important to our guests.Whilst you appreciated our convenient location, we are sorry for some of the service shortfalls you experienced. We are taking steps to address the points you have brought up.We hope we have an opportunity to welcome you back on your next visit to the capital.Regards
by A verified traveler
Posted 17 Nov 2024
I will highly recommend this hotel to my family members and friends when they visit Wellington. The Expedia group should and must exclude Fort Street in Auckland for people to book. It is horrible dirty filthy garbage place, there is no way for tourists to know ahead of time as the website of the hotel doesn’t show. I wish I could display some pictures to expose the dark side of that hotel. The Qeast Welling is wonderful place to stay. Thank you for girls at reception which are very helpful with kindness and a work hard housekeeper.
Comment from Hotel Management
17 Nov 2024 by Quest Wellington, Hotel Management
Kia Ora Jin Ming,Thank you for your glowing review of Quest Wellington! We’re delighted to hear that you had a wonderful stay and that our team, from the friendly reception staff to our hardworking housekeeping team, made your experience so positive. Your recommendation to your family and friends means a lot to us, and I’ll be sure to pass along your kind words to our team.We truly appreciate your feedback and look forward to welcoming you back to Quest Wellington on your next visit to the city.Nga mihi,
by A verified traveler
Posted 11 Nov 2024
Nice downdown location
Comment from Hotel Management
11 Nov 2024 by Quest Wellington, Hotel Management
Kia Ora Gustaf,Thank you for your wonderful review! We’re delighted to hear that you enjoyed our convenient downtown location. It’s great to know our central setting added to your stay, making it easy to explore the city.We hope to welcome you back to Quest Wellington on your next visit!Nga mihi,
by A verified traveler
Posted 6 Nov 2024
So convenient and attractive wellkept building
Comment from Hotel Management
11 Nov 2024 by Quest Wellington, Hotel Management
Kia Ora Murray,Thank you for your fantastic review! We’re delighted that you enjoyed the convenience of our location and appreciated the charm and upkeep of our building. It’s wonderful to receive such positive feedback, and I’ll be sure to share your kind words with our team—they take great pride in maintaining our property for our guests.We look forward to welcoming you back to Quest Wellington soon!Nga mihi,
by A verified traveler
Posted 20 Oct 2024
Friendly staff. Pretty run down cupboards etc. heaters didn’t work, shower overflows and cleaner took away plates and utensils used because there was no plug in the sink or basin to wash dishes. They were not returned or replaced.
Comment from Hotel Management
21 Oct 2024 by Quest Management, Hotel Management
Kia Ora Barbara,Thank you for your feedback and for acknowledging the friendliness of our staff. I’m sorry to hear that your experience didn’t meet the standards we aim for.Each of our apartments is equipped with a dishwasher, and as part of our daily servicing, our housekeeping team will load any used dishes into the dishwasher for your convenience. I apologize if this was not clearly communicated, and I will follow up with our team to ensure this process is handled more smoothly in the future. We also encourage guests to inform us immediately if something like the heaters or shower isn’t working, so we can resolve any issues promptly.Thank you once again for sharing your experience, and we hope to welcome you back for a more seamless stay in the future.Nga mihi,
