Ratings based on 771 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Matamata
Posted 14 Dec 2024
No aircon wasn’t great and also has permanent residents which are not ideal and very smelly, smelt like a curry house
Comment from Hotel Management
16 Dec 2024 by Reception, Hotel Management
Hi Trevor, Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced during your stay.Regarding the absence of air conditioning, we understand that it might not have met your expectations. However, we would like to assure you that each of our rooms is equipped with a fan to ensure your comfort. Many guests find the fan provides a sufficient level of comfort, but we recognize that personal preferences can vary.As for the smell in the hallway, we deeply regret that it impacted your experience. The building has private residents, and while we cannot directly control their cooking habits, we are committed to maintaining a clean and pleasant environment for all guests. Our team works diligently to keep the space as fresh and welcoming as possible. We appreciate your understanding as we continue to address any challenges related to this.We value your feedback and hope to have the opportunity to welcome you again in the future.
by A verified traveler
Posted 7 Dec 2024
Great spot
Comment from Hotel Management
11 Dec 2024 by Kimberly, Hotel Management
Hi Hadlee, Thank you so much for your wonderful 5/5 rating! We're thrilled to hear you had such a positive experience with us. Your feedback means a lot to our team, and we look forward to welcoming you back for another memorable stay. If there's anything we can do to make your next visit even better, please don't hesitate to let us know!
by A verified traveler
Posted 7 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Reception, Hotel Management
Hi Maria, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. Please know that we take your concerns seriously, and we would love to learn more about what went wrong so we can make improvements. We apologize for any inconvenience we may have caused.
by A verified traveler
Posted 30 Oct 2024
We booked this accommodation as we have stayed at Quests before and like their high standards. This property was clean but very dated. We stayed in room 7C - Needs maintenance - sink tap loose, shelf in bathroom loose. No shampoo/soap in dispenser in shower (which I would have used my own, but thought this time I'd try Quests - too late to jump out once in), shower floor does not seem right. Road noise from motorway is terrible. It does have everything you should need from washer/dryer, cooking facilties. Easy to access main street. Parking - we parked on street as our Ute would not fit in the last parking space.
I have decided I have champagne taste, but want budget cost.. so probably my fault in the booking. I don't feel the photos matched what I booked. But all in all to be honest, one night was fine. I would not book again though unless it gets a refurb. Your staff are friendly, welcoming, helpful and pleasant.
Comment from Hotel Management
30 Oct 2024 by Reception, Hotel Management
Hi Lisa, Thank you for your detailed feedback about your recent stay. We’re glad to hear that you found our staff friendly and welcoming. However, we truly apologize for the issues you encountered with bathroom maintenance and the missing amenities in your room, as well as the road noise. Your comments about the cleanliness and condition of the property are valuable, and we will pass them along to our management team for review. We appreciate your insights, as they help us improve. We hope you consider staying with us again in the future, and we’ll do our best to ensure a better experience. Thank you for sharing your thoughts!
by A verified traveler
Posted 28 Oct 2024
We only stayed for 1 night on our way to the south island. Even though the hotel is within walking distance of so many restaurants, there are definitely several downside with staying at this place. The hotel page didn't notify that parking is available with a fee ONLY if you request it when we make the booking. We weren't aware of this, but lucky enough there was a spot available. The parking lot itself is a nightmare as there's only one way in and out. The drive up to the upper lever parking lot is very narrow, it doesn't suit a car bigger than hatchback or sedan. Getting to the hotel in a car is a little chaotic, so please do your research if you plan to drive to the hotel. The room is pretty small and the shower's hole cover keep floating when the shower is on. Ever though the room is equipped with washer/dryer which is great for our overall trip, the level that our room is in has a very strong odour from the long term residents' cooking. There are plenty of room refreshers in the hallway, but it doesn't seem like it worked against the odour
Comment from Hotel Management
29 Oct 2024 by Reception, Hotel Management
Hi Zahrina, Thank you for sharing your experience. I sincerely apologize for the issues you encountered during your stay. It’s unfortunate to hear that the parking situation was not communicated. We strive to provide all necessary information to our guests, and I will ensure that this feedback is addressed with our team to improve clarity on our website.I appreciate your feedback about the hallway odor issue; we will certainly address these concerns to improve our guest experience.Thank you for bringing this to our attention, and I hope your travels to the South Island are smooth and enjoyable. If you ever consider staying with us again, please reach out directly so we can ensure a much better experience.Best regards
by A verified traveler
Posted 27 Oct 2024
Clean & tidy room but backed on to the motorway so very noisy which made it hard to sleep without earplugs. Friendly reception staff. Centrally located
Comment from Hotel Management
29 Oct 2024 by Reception, Hotel Management
Hi Adrian, Thank you for staying at Quest on the Terrace. We truly appreciate your kind words about the cleanliness and the staff. I’m really sorry for the disturbance caused by the motorway noise; I completely understand how it can affect your experience. Your feedback is invaluable, and I hope to have the opportunity to make your next stay more restful. Thank you again for sharing your thoughts!Best regards
by A verified traveler
Posted 4 Sep 2024 on Hotels
Comment from Hotel Management
4 Sep 2024 by Kimberly, Hotel Management
Hi Craig, Thank you so much for your perfect rating! We're thrilled to hear that you enjoyed our service. Your feedback is incredibly motivating for our team. We look forward to welcoming you back soon!
by A verified traveler
Posted 25 Jul 2024 on Wotif
Place was great. But the parking is absolutely shocking
Comment from Hotel Management
26 Jul 2024 by Eloise, Hotel Management
Dear Pip, Thank you for taking the time to review your recent stay with us. We are pleased to hear that you found our place to be great. We're sorry for the inconvenience you experienced with the parking. Your feedback is important as it will assist us to improve our services and ensure a better experience for all our guests. We hope to have the opportunity to welcome you back and provide a more seamless stay in the future. Kind regards, Reception.
by A verified traveler
Posted 16 Jun 2024
Nice place to stay. Good location, close to most things. Be careful of the step. Got me a couple of times.
Comment from Hotel Management
17 Jun 2024 by Reception, Hotel Management
Dear Jason, thank you for your feedback. We're delighted to hear that you enjoyed your stay and appreciated our convenient location. We hope to welcome you back soon. Take care! Warm regards, Reception.
by A verified traveler
Posted 6 Jun 2024 on Wotif
Property was in a convenient location. Although a little dated it was still very comfortable. The staff on the reception desk were brillaint.
Comment from Hotel Management
7 Jun 2024 by Reception, Hotel Management
Dear Camilla, Thank you for taking the time to review your stay with us and for giving us a perfect rating. We appreciate your positive feedback about our hotel. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. If you're travelling to our area again soon, don't hesitate to call us. Best regards, Reception.
