Ratings based on 1,375 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
We stayed in a 2 bedroom apartment. It was clean and tidy, with decent kitchen facilities, and suited our needs well.
As a few people have stated, the pool is NOT on site, and im not the only person who thought it was at the apartments.
This was UNCLEAR on the Expedia listing.
It needs to be made clear that it is 700m down the road in a gym, and also needs to be clear that children are not allowed to swim there.
My daughter was dissapointed after showing her the pool photo from expedia listing
by A verified traveler
Posted 12 Dec 2024
It was extremely comfortable, quiet, and made me feel really safe in a city that I'm not from. I've had my itinerary for my trip all planned. But whenever I need to leave in the morning to go somewhere, it's so difficult for me to go out because of how comfortable I am in the apartment. I honestly miss the place already. 9.5/10 will come back again when I'm in Welly.
Comment from Hotel Management
16 Dec 2024 by Quest Atrium Team, Hotel Management
Hi Hennessy, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 12 Nov 2024
Very old and tired. Badly ventilated. They don't clean apartments on Sunday, we checked in on Saturday, we went out Monday and got back at 4:30pm and the room still wasn't serviced - so two days, when I contacted reception they said they come late in the day (4:30pm!!) next day housekeeping was a quick bin empty and some clean towels, we were there for 4 days and pretty basic care. Two bedrooms, comfy queen beds but tiny, tiny room so you have to walk around the beds. On main road so noisy plus a lot of perm residents coming and going
Comment from Hotel Management
23 Nov 2024 by Quest Atrium Team, Hotel Management
Hi Alanah, Thanks for taking the time to provide us with feedback. We are currently working through a refurbishment design to modernize the hotel. We have brought your feedback to the attention of the relevant departments for review and further implementation. We can appreciate honest feedback that helps us see in what ways we can improve our hotel. Thanks, Quest Atrium Team
by A verified traveler from Prebbleton
Posted 25 Oct 2024
Noisy. Too much light coming in around the curtains.
Comment from Hotel Management
26 Oct 2024 by Quest Atrium Team, Hotel Management
Hi , Thanks for taking the time and provide us with feedback. We do apologise that you were not completely happy during your stay with us. We have a 24/7 Onsite Duty Manager which can deal with the noise issue if needed.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Michael, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 22 Oct 2024
Great appartments. Very spacious. Good reasonably priced stay.
Comment from Hotel Management
22 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Charles, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Mark, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 5 Sep 2024 on Wotif
Quest is usually a nice semi spacious stay. But this was a tiny pokey room w a v small double bed. Felt more Like a student accommodation. Slow lifts not to mention that the ENTIRE time I stayed they were testing the fire alarm for EVERY room in the complex. Forcing me to leave my room for hours while they did this. Not able to do the work i needed to do. No offer of any discount at all. Very poor I thought. Will not be staying again.
Comment from Hotel Management
11 Sep 2024 by Quest Atrium, Hotel Management
Hi Steve, Thanks for taking the time and provide us with feedback. You have booked a Standard Studio with us which space could be limited. Our Studio Executive and One-Bedrooms have plenty of space, may I suggest you give those rooms a try next time you visit Wellington. We would like to apologise for the fire alarm test during your stay as this compliance task has affected your experience with us. We have taken your feedback and have implemented some procedures for next year when this check comes around, We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 28 Aug 2024 on Wotif
Even though the room was not cheap ,had to pay for parking which I wasnt informed
TV didnt work & it was a very small & cramped
For the price...not good
Comment from Hotel Management
29 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Wendy, thank you for taking the time to leave us feedback. you had booked a Standard Studio with us which is a small studio. Our Studio Executive rooms have plenty of space, may I suggest you give those rooms a try next time you visit Wellington. Additional charges for car parking is a standard for hotels in Wellington.
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Rehana, Thanks for taking the time and provide us with feedback. We understand that you did not have the best experience while staying with us at Quest Atrium. We have advised you on check in that the room you have booked is not sufficient to accommodate the number of people. Rollaway bed and a bigger unit were offered but you have declined. We have tried to make your stay more comfortable but our suggestions were not taken onboard. Thanks, Quest Atrium Team