Ratings based on 918 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
A few unsavory people around the entrance but that seems to be an unfortunate situation with inner city accomodation.
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Terry,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 16 Nov 2024
Great location, modern, good sized room. Friendly staff. Room service food was really good.
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Alexa,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 14 Nov 2024
Would definitely stay here again highly recommended
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Jonasi,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler from Fremont
Posted 10 Nov 2024
Decent accommodations, hotel bar closes much to early (9:30pm), area around hotel needs cleaning up as everything looks run down. Also lots of homeless around the area.
There were some nice bars and a couple restaurants. The chocolate factory was great!
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Amy,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Tiffany,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Karen,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 4 Nov 2024
The breakfast was great—very convenient location.
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Emile,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 4 Nov 2024
The hotel was a great location for Cuba Street activities. Our run was on the street side and the street activity was loud: music, cars, and people (5th floor).
The room was not clean. Toenails on the floor by the bed, hair in the shower.
Not a great option if you are sharing the room as the bathroom doors are frosted glass in the middle and see through on the top and bottom.
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Sarah,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We appreciate your feedback and will share with the team to continue to improve and deliver more exceptional service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 1 Nov 2024
Nothing
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear Norman,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
by A verified traveler
Posted 26 Oct 2024
5 Stars, excellent experience
Comment from Hotel Management
26 Nov 2024 by YK, Hotel Management
Dear David,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey. We sincerely appreciate your feedback and are delighted to hear that you thoroughly enjoyed your stay with us, and that we were able to meet your expectations. Your valuable feedback has been shared with our team, serving as a source of inspiration and motivation for them to consistently deliver exceptional service to all our guests. Thanks for choosing to stay with us. We're excited about the chance to welcome you back soon! Best regards, Yetkin KayaSenior Guest Service Agent
