Ratings based on 528 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
3.8 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
The Wyndham Microtel was perfectly situated for our needs. It was close to the ferry (which we were taking the following morning) and within walking distance of plenty of restaurants and stores. The amenities were fabulous, the room and hotel were clean, and we appreciated the spaciousness of the room.
Comment from Hotel Management
2 Jan 2025 by Thomson, Hotel Management
Kia Ora Caroline,Thank you for your feedback.We look forward to welcoming you again in the near future.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 29 Dec 2024
Smelled like cigarettes
Comment from Hotel Management
29 Dec 2024 by Thomson, Hotel Management
Kia Ora Matthew,Thank you for your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We look forward to welcoming you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 26 Dec 2024
Flew in late and was hard to check in. No window in rooms so felt a bit like a dungeon. But lucky the night guy let us in - didn’t look to happy about it but they only have the staff to blame as I rang the day before to sort it but they said to email next day - however next day we spend most of it travelling and forgot about time difference etc. oh well we slept and left it did what we needed
Comment from Hotel Management
29 Dec 2024 by Thomson, Hotel Management
Kia Ora Toni,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 17 Dec 2024
Great location close to restaurants
Comment from Hotel Management
17 Dec 2024 by Thomson, Hotel Management
Kia Ora Shane,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 15 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Thomson, Hotel Management
Kia Ora Joseph,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 15 Dec 2024
is a very nice and cheap place to stay is quiet and cut off from all the noise
Comment from Hotel Management
17 Dec 2024 by Thomson, Hotel Management
Kia Ora Campbell,Thank you for your feedback.We look forward to welcoming you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 12 Dec 2024
6 night stay room, serviced once.
Had to self check in.
Comment from Hotel Management
12 Dec 2024 by Thomson, Hotel Management
Kia Ora Charles,Thank you for your feedback.We look forward to welcome you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 11 Dec 2024
Basic room ok. Don’t pay for breakfast it’s not worth it. Decent cafe round the corner
Comment from Hotel Management
12 Dec 2024 by Thomson, Hotel Management
Kia Ora Martyn,Thank you for your feedback.We look forward to welcome you again.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 11 Dec 2024
Poor service - bed not made in a week, towels changed once only. Advertised bar but shut at 6pm!
Comment from Hotel Management
12 Dec 2024 by Thomson, Hotel Management
Kia Ora Paul,Thank you for your feedback.With Wyndham green initiative, our hotel is delighted to participate into the environmentally friendly mechanism, we have therefore minimized the usage of energy, water and detergent from laundering towels and linen etc. When you are staying more than 3 nights, we will provide a in room service on the third day. However, if you need any fresh towels or amenities during your stay, we are happy to provide you from reception.Kind regards,Microtel by Wyndham
by A verified traveler
Posted 11 Dec 2024
First of all let me start by saying I never leave reviews either good or bad but this place was so bad I felt I had to review it.
let me start with the positive, the hotel is in a good location, especially for the cricket at the Basin Reserve. The room was large, much larger than I expected for a city center hotel and the shower cubical was also a good size. It was also clean (well at least to start).
So to the bad. Lets start with the service or lack of it. Firs of all reception closes as 6pm and from then on it's a self check-in machine. Having experience issues with the Wyndam self check-in before I was worried but it did work. Secondly I stayed 6 nights and the room was made up once!! That's despite having the please make up room sign on the door.
Now to the room itself. As I said it was large and the shower cubical was also large but the towels were on the opposite side of the bathroom, What's the first thing you need when you got out of the shower, a towel which could not be reached. The sink was a joke, tiny and very shallow and you had to be a contortionist to get to the toilet roll holder while sat on the toilet!
Now to the bedroom. The bed was ridiculously high. I@m 5ft 11 (1.8m) and my feet were about a foot (30cm) off the ground when sat on the edge of the bed. How are people who are a lot shorter than me going to cope. Even Lenny Henry would have had trouble (UK visitors will get that). There was only one bed side table and one bed side lamp. Out of chars.
