Ratings based on 1,157 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Very happy and would definitely stay again
Comment from Hotel Management
20 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you Debbie, we hope you stay with us again soon!
by A verified traveler
Posted 18 Nov 2024
The property is highly placed over Wellington but with an easy route directly to Lambton Quay. Not a very nice area of carparks to walk through but we felt perfectly safe. Comfortable accomodation that we would book again
Comment from Hotel Management
20 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you so much William, we're glad you enjoyed your stay and we look forward to welcoming you back again soon!
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you so much Enzo, we look forward to hosting you again soon!
by A verified traveler
Posted 9 Nov 2024
We stayed 2 nights at this property. Unfortunately the elevator was not working so we had to walk up 3 flights of stairs. They did offer to take our bags up for us and gave us a free room upgrade.
The room was smaller than some we have stayed in, but adequate and had everything we needed. Good supply of high quality teas, coffee and hot chocolate.
The staff were friendly and helpful, and very apologetic about the elevator. I accidentally left a book at reception on our final day and they were happy to post it to me.
The hotel is a short walk to Lampton Quay where there is good shopping and many eateries.
We would be happy to stay there again.
Comment from Hotel Management
14 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you so much David, Really unfortunate timing with the elevator but we thank you for your patience at that time. We're glad you could make good use of the amenities provided in the room and also the convenience of the location. We hope to see you stay with us again soon
by A verified traveler
Posted 8 Nov 2024
Love this building perfect and luxurious in the middle of Wellington . Highly recommend it!
Comment from Hotel Management
14 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you so much Lilian, we are glad you had a great time staying with us and we look forward to hosting you again.
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Rachel | Reservations, Hotel Management
Thank you Lynne, we hope you stay with us again soon!
by A verified traveler
Posted 2 Nov 2024
The hotel was in good condition and clean
Comment from Hotel Management
14 Nov 2024 by Rachel , Hotel Management
Thank you Victoria, we're pleased you enjoyed your stay with us!
by A verified traveler
Posted 24 Oct 2024
Great central city location. No complaints other than the shower was designed for people 5ft or shorter 😅
Comment from Hotel Management
26 Oct 2024 by Scarlett | Reservations, Hotel Management
Thank you for your feedback on your recent stay. We're glad you enjoyed the central city location. We'll take your feedback into consideration as we continue to improve our facilities.We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 20 Oct 2024
The property location was fantastic and the room decor was very nice. The bed was comfortable. There is only single glazing in the windows and not good soundproofong between rooms so if you struggle to get to sleep with noise at nice this may not be the option for you. The noise from the room have a gathering if friends next door wasnt loud enough to complain about but was definitely noticeable.
Comment from Hotel Management
26 Oct 2024 by Scarlett | Reservations, Hotel Management
Thank you for your feedback. We're glad you enjoyed the location and room decor, and that the bed was comfortable.We apologize for the noise disturbance from the neighboring room. We understand how important a peaceful night's sleep is, and we'll certainly take your feedback into consideration as we continue to improve our guest experience.We hope to have the opportunity to host you again in the future.
by A verified traveler
Posted 20 Oct 2024
I like the free ambience with clean amenities.
Comment from Hotel Management
26 Oct 2024 by Scarlett | Reservations, Hotel Management
Thank you for your kind words. We strive to maintain a clean and inviting environment for all our guests. We will look forward to having the opportunity of having you stay with us again.
