Ratings based on 2,139 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Dec 2024
Apartment was great! Everything you could need. Cooker, disher washer, fridge. 2 bedrooms separate lounge. Very clean, staff great! Parking is a little tight. 2 minute walk from stores and dining.❤️
Comment from Hotel Management
17 Dec 2024 by Katie, Customer Service Team Member, Hotel Management
Kia ora Deborah,Thank you for taking the time to leave us a review. We were so glad to hear that you found everything you needed in you apartment and were able to make the most of our central location. Our team work hard to ensure our guests have an enjoyable, comfortable stay and a warm welcome and we are so glad you found that this was the case.Thank you for choosing the Boulcott Suites. We do hope to welcome you back in the future.Nga mihi,KatieCustomer Service Team Member
by A verified traveler
Posted 13 Dec 2024
I like that you can park up and walk to wherever you want to go in the CBD. The suites are spacious and well set up.
Staff are professional and courteous, both reception and housekeeping. I thought with the expedia deal I had free parking (on my screen it said free parking at this place), which they said I didn't, which was annoying and an extra cost.
Unfortunately the room we had, under the sink was damp, smelly and potentially mouldy. The smell pervaded the whole suite once you opened the cupboard door. This is a health issue. Some of us are very sensitive to mold. There were a couple of other minor issues which I have raised with Boulcott also and I would hope they are being sorted out. They are meant to be sorting out a partial refund but as of yet I have not seen it in my account.
Comment from Hotel Management
17 Dec 2024 by Katie, Customer Service Team Member, Hotel Management
Kia ora Donna,Thank you for taking the time to leave us a review, we are glad that you felt welcomed and that our team were able to assist you during your stay. It was also good to hear that the space in your apartment, and our location and parking facilities enhanced your stay with us.Please allow me to extend my apologies for the damp smell you found in your room. This falls short of our usually high standards and the health and safety of our guests is of the utmost importance to our team. I am glad that the team were able to offer a resolution for this with you, and I will be sure to follow up on your behalf with the team.Please do feel free to reach out directly if you have any further concerns. Our team is always happy to help.Nga mihi,KatieCustomer Service Team Member
by A verified traveler
Posted 13 Dec 2024
Pros - Great location, short walk to a local dairy, medium walk to the supermarket. Conveniently located in the middle of the CBD close to our destination at the Michael Fowler Centre (altho up a steepish hill so not recommended for those with mobility issues). Roomy 2 bdrm apt (2 single beds, 1 queen) largish wardrobes (3 coat hangers), two bathrooms (one is an ensuite) and large showers with great water pressure. Full sized kitchen, 6 seater dining table, big TV with Chromecast and basic TV channels. Ranch sliders open onto a small deck. Hair dryer, Nespresso machine (bring your own pods, those provided are very weak), microwave, full sized fridge, iron and board, laundry facilities provided. Parking available on a per night charge, located in the building with access to stairway (avoid carpark #2 - small with awkward access).
Cons - cheapish furniture with wear and tear showing. Half the bedroom drawers not opening - completely stuck closed, chips in furniture, beds not comfortable - cheaper sprung mattresses with partner disturbance while sleeping, no heat pump - free standing fans and column heaters provided (one falling off its wheel base), kitchen window has tissues jammed in the handles to hold it closed, showers missing drain waste cap covers so there's a large crater around the drains that are uncomfortable during showering. House keeping only provided if staying more than 6 nights.
Overall would stay here again. Attention to maintenance would make this 5*
Comment from Hotel Management
17 Dec 2024 by Katie, Customer Service Team Member, Hotel Management
Kia ora L,Thank you for taking the time to leave us such a detailed review. We are so glad to hear that overall you enjoyed a wonderful stay with us in central Wellington, and found your apartment spacious and mostly well appointed. Please also allow me to express our sincere apologies for the maintenance issues you encountered during your stay. Please know that this is not up to our usual standard, and we will ensure we raise this with the relevant team. Our team is also always happy to address any issues or requirements you might have during your stay.Thank you once again for choosing the Boulcott Suites, we hope to welcome you back in the future to enjoy a stay that meets our usual high standards.Nga mihi,KatieCustomer Service Team Member
by A verified traveler
Posted 27 Nov 2024
Very old apartment with little ventilation and no air con vent. Only unprotected heaters and 2 standing fans in small, tiny, narrow rooms. Kitchen floor was oily, poor mattress/bed quality, easily moving bed frames, no view out of window, no security seen and overall an uncomfortable stay. I was supposedly given VIP Access on Expedia, but my family was placed in the main building, in a 1st floor tiny unit which looked nothing like advertised. The good thing about this apartment is location which is in CBD area and stores and food options are aplenty. Carpark is included for those who drives.
Comment from Hotel Management
8 Dec 2024 by Alex, Hotel Management
Kia Ora, Yew Seong.Thank you for sharing your feedback with us. We're genuinely sorry to hear that your stay did not meet your expectations. We take all guest comments seriously, and we appreciate you bringing these issues to our attention.We apologize for the discomfort you experienced with the apartment's condition and amenities. We understand how important it is to feel comfortable during your stay, and we regret that the room's ventilation, bed quality, and other aspects of the apartment were not to your satisfaction. Please be assured that we are currently reviewing your comments with our team to address these areas and ensure a more enjoyable experience for future guests.Regarding the VIP Access, we are sorry for any confusion or disappointment that occurred with the room allocation. We strive to offer the best possible experience to all of our guests, and we will work with Expedia to ensure that any expectations set during the booking process are aligned with the accommodations provided.On a positive note, we're glad that you found the location to be convenient and appreciated the nearby food options and included parking. Your feedback is invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future under better circumstances.If you have any further comments or would like to discuss your experience further, please don't hesitate to reach out to us directly.Thank you once again for your feedback.Nga mihi,Customer Service Team
by A verified traveler from VERGENNES
Posted 18 Nov 2024
Can’t think of a better option for a stay in Wellington - everything walkable, all imaginable amenities in-room (inc. Nespresso machine, washer/dryer, screencast TV, etc.), and onsite parking.
Comment from Hotel Management
30 Nov 2024 by Lucy H, Hotel Management
Kia Ora Michael, Thank you for leaving a review for your recent stay at the Boulcott Suites! We're thrilled that you enjoyed your stay with us, and that you made the most of all the amenities provided in your room. Thank you again for your review, we look forward to welcoming you back to stay again soon.Ngā mihi,Lucy,Customer Service Team
by A verified traveler
Posted 18 Nov 2024
Great check in & out. Great facilities.
Great staff. Thank you 😊
Comment from Hotel Management
30 Nov 2024 by Lucy H, Hotel Management
Kia Ora Margie,Thank you for leaving a review for your recent stay at the Boulcott Suites! We're glad to hear that your stay with us was a success, and we appreciate your kind comments about our staff. We look forward to welcoming you back to stay with us again soon.Ngā mihi,Lucy,Customer Service Team
by A verified traveler
Posted 11 Nov 2024
Great location, room was clean and tidy. Staff were helpful
Comment from Hotel Management
30 Nov 2024 by Lucy H, Hotel Management
Kia Ora Deanne,Thank you for taking the time to leave a review with us. We're pleased to hear that you enjoyed your stay with us, and that you made the most of our central location! We look forward to welcoming you back to the Boulcott Suites again soon.Ngā mihi,Lucy,Customer Service Team
by A verified traveler
Posted 11 Nov 2024
Very clean and fresh. Like that it had washer/dryer combo. I definitely recommend paying for the secured parking as not sure where I would of parked on street.
Comment from Hotel Management
30 Nov 2024 by Lucy H, Hotel Management
Kia Ora Suzanne,Thank you for leaving a review for your recent stay with us at the Boulcott Suites! We're very happy to hear that you enjoyed your stay with us, and that you made the most of our laundry facilities and secure car parking. We hope to welcome you back to stay again soon.Ngā mihi,Lucy,Customer Service Team
by A verified traveler
Posted 3 Nov 2024
Overall this is a great place to stay, the poor quality of the bed however does let the rest of the place down. Poor quality nights sleep because of the bed and plumbing noise from the level above
Comment from Hotel Management
4 Nov 2024 by Lucy H, Hotel Management
Kia Ora Mathew,Thank you for taking the time to leave a review for your recent stay with us. We're happy to hear that you enjoyed your stay with us over all, however we are sorry to hear that some parts of your stay were dissatisfactory. We apologize for the discomfort caused to you by the bed in your room. When issues like these arise, our team is more than happy to arrange a mattress topper, or explore other alternatives to remedy the issue. Thank you again for your feedback, we hope to welcome you back to the Boulcott Suites again soon for a more comfortable stay!Ngā mihi,Lucy,Customer Service Team
by A verified traveler
Posted 28 Oct 2024
Fabulous location and great apartments
Comment from Hotel Management
4 Nov 2024 by Lucy H, Hotel Management
Kia Ora Joanna,Thank you for leaving a review for your recent stay at the Boulcott Suites! We're very glad to hear that you enjoyed your stay with us and we hope to welcome you back again soon.Ngā mihi,Lucy,Customer Service Team
