Ratings based on 1,371 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Very old and tired. Badly ventilated. They don't clean apartments on Sunday, we checked in on Saturday, we went out Monday and got back at 4:30pm and the room still wasn't serviced - so two days, when I contacted reception they said they come late in the day (4:30pm!!) next day housekeeping was a quick bin empty and some clean towels, we were there for 4 days and pretty basic care. Two bedrooms, comfy queen beds but tiny, tiny room so you have to walk around the beds. On main road so noisy plus a lot of perm residents coming and going
Comment from Hotel Management
23 Nov 2024 by Quest Atrium Team, Hotel Management
Hi Alanah, Thanks for taking the time to provide us with feedback. We are currently working through a refurbishment design to modernize the hotel. We have brought your feedback to the attention of the relevant departments for review and further implementation. We can appreciate honest feedback that helps us see in what ways we can improve our hotel. Thanks, Quest Atrium Team
by A verified traveler from Prebbleton
Posted 25 Oct 2024
Noisy. Too much light coming in around the curtains.
Comment from Hotel Management
26 Oct 2024 by Quest Atrium Team, Hotel Management
Hi , Thanks for taking the time and provide us with feedback. We do apologise that you were not completely happy during your stay with us. We have a 24/7 Onsite Duty Manager which can deal with the noise issue if needed.
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Michael, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 22 Oct 2024
Great appartments. Very spacious. Good reasonably priced stay.
Comment from Hotel Management
22 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Charles, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Quest Atrium Team, Hotel Management
Hi Mark, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 22 Aug 2024
Comment from Hotel Management
25 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Rehana, Thanks for taking the time and provide us with feedback. We understand that you did not have the best experience while staying with us at Quest Atrium. We have advised you on check in that the room you have booked is not sufficient to accommodate the number of people. Rollaway bed and a bigger unit were offered but you have declined. We have tried to make your stay more comfortable but our suggestions were not taken onboard. Thanks, Quest Atrium Team
by A verified traveler
Posted 14 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Angus, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 10 Aug 2024 on Wotif
Comment from Hotel Management
14 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Darren, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We hope to see you again in the future. Thanks, Quest Atrium Team
by A verified traveler
Posted 3 Aug 2024 on Lastminute
We stayed on Level 5, day after day all we
Comment from Hotel Management
7 Aug 2024 by Quest Atrium Team, Hotel Management
Hi Richard, Thanks for taking the time and provide us with feedback. Are you able to share more on your experience with us? Thanks
by A verified traveler
Posted 27 Jul 2024
The staff were fantastic
The room is a bit dated but comfortable
Shame the pool is so far away especially when you can smell the chlorine !
Comment from Hotel Management
30 Jul 2024 by Quest Atrium Team, Hotel Management
Hi David, Thanks for taking the time and provide us with feedback. It's good to hear that you have enjoyed your stay with us at Quest Atrium and the team did a fantastic job. We are hoping to work with a gym/pool close to us, won't be too much longer. We hope to see you again in the future. Thanks, Quest Atrium Team
