Ratings based on 614 Verified Reviews
3.4 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
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Comment from Hotel Management
22 Nov 2024 by Sumit, Hotel Management
Thank you for your review!
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Sumit, Hotel Management
Thank you for your review. We apologize for any inconvenience you may have experienced.
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Sumit, Hotel Management
Thank you for your review!
by A verified traveler
Posted 8 Nov 2024
I didn’t like the fact that the main lights as you walked in didn’t work! So I had to reach in and use the bathroom light. Tried to turn on bedside lamp, it didn’t work either. Went around to the other bedside lamp, it didn’t work either. Tried the desk and it worked, YEAH! Then tried to turn on the TV, however it only had 6 channels LOL! I asked the person at the desk to Please move me out of that 3rd world room that you have just given me or I’m going to have to UPGRADE my lodging and get a REFUND from EXPEDIA! She switched me to a smaller room, Thankfully! There was a lot of peoples hanging around outside and aswell in the main entrance to check in. Very shady to have the police to pull up inside the parking lot checking on the local people hanging out and making excessive noise till all times in the morning! Not worth the money at the Travel Lodge Welland. This is one of the worst motels/inns/hotels that I have ever been to in Canada, that was Big Brand Name for lodging or stays!
Comment from Hotel Management
9 Nov 2024 by Sumit, Hotel Management
Thank you for your detailed feedback. We apologize for the inconvenience with the lighting and TV channels and any discomfort you felt during your stay. Your comments are important, and we’ll be addressing these issues to enhance the experience for future guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 3 Nov 2024
We checked in on November 1st and immediately checked out after seeing the state of the room. There was black mold everywhere and bed bugs. Luckily, the front desk staff was understanding and refunded us so we could find lodging elsewhere.
Comment from Hotel Management
3 Nov 2024 by Sumit, Hotel Management
Thank you for your feedback. We take reports like these very seriously and conducted a thorough inspection following your concerns. No bed bugs or mold were found in the room. We’re committed to providing a clean and comfortable environment for all guests and appreciate the opportunity to address any issues immediately.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Sumit , Hotel Management
Thank you for your review!
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sumit, Hotel Management
Thank you for your review!
by A verified traveler
Posted 22 Oct 2024
Very thin walls with a motel-style layout. You will hear everyone walking and talking in the halls, and every vehicle starting up when leaving early in the morning. Odd and inconvenient arrangement for the breakfast/coffee room requires the front desk to let you in after hours just for some hot water. Sliding doors only on ground floor means no open window without an open door. A bit of mold on the outer sheets — again, think motel. A disappointment, after a stay in a very nice Travelodge further to the north.
Comment from Hotel Management
22 Oct 2024 by Sumit, Hotel Management
Thank you for your detailed feedback. We apologize for the noise issues and the inconvenience with breakfast access. We’re also addressing the cleanliness concerns you mentioned. We appreciate your input and will work on improvements to provide a better experience for future stays.
by A verified traveler
Posted 18 Oct 2024
The staff at the front desk was very helpful ensuring that all our needs were met which made the stay very comfortable.
Comment from Hotel Management
19 Oct 2024 by Sumit, Hotel Management
Thank you for your review!
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Sumit, Hotel Management
We’re sorry your experience didn’t meet expectations. Your feedback is valuable, and we will address the issues you’ve mentioned to improve our services. We hope you’ll give us another chance to provide you with a better experience in the future. Safe travels!
