Ratings based on 511 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 24 Aug 2024
Served its purpose for a two night stay in Welland for a golf tournament
Comment from Hotel Management
26 Aug 2024 by Theo - Residence Services Representative, Hotel Management
Thank you for taking the time to leave us a rating and review! We hope to welcome you back for the next tournament.
by A verified traveler
Posted 22 Aug 2024
Someone next room was singing till 2:00AM, when you sit the toilet my knees was hitting the sink, check in took more than 30 minutes, besides that, excellent price, free parking, nice young staff try to help you, place was very clean, I like their cafeteria 24/7 self serving. I might stay again…
Comment from Hotel Management
26 Aug 2024 by Theo - Residence Services Representative, Hotel Management
Thank you for your feedback on your recent stay. We are happy to hear that you had a great stay overall. We're sorry about the noise issue from other guests and appreciate your patience during a busy check-in. All of your comments are important and noted. We hope to see you the next time you're in the Welland area.
by A verified traveler
Posted 18 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Patty C.- Sales Manager, Hotel Management
Thank you for staying with us and for the positive rating! We look forward to your next visit.
by A verified traveler
Posted 15 Aug 2024
It’s a nice cheaper place to stay while in the area. I would recommend you bring your own pillows and a mattress topper. The beds were just awful. I had to go buy a mattress topper just for comfort. The bed was too firm and my back hurt after the first night.
Comment from Hotel Management
19 Aug 2024 by Laura - Sales Manager , Hotel Management
Thank you for the rating & review. I am sorry to hear that the beds did not meet your expectations and was a bit to hard for you. We do hope to welcome you back to the property next summer. Thank you.
by A verified traveler
Posted 14 Aug 2024
Clean and spacious parking lot.
Comment from Hotel Management
15 Aug 2024 by Laura - Sales Manager , Hotel Management
Thanks for choosing to stay with us. We hope to welcome you back next summer!
by A verified traveler
Posted 14 Aug 2024
Clean and very nice area
Comment from Hotel Management
15 Aug 2024 by Laura - Sales Manager , Hotel Management
Thanks for the review and rating - we look forward to welcoming you back the next time you visit the area.
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
14 Aug 2024 by Laura - Sales Manager , Hotel Management
Thanks for the rating - we do hope to welcome you back next summer season!
by A verified traveler
Posted 12 Aug 2024
Only minor issue I had was one of the room keys needed reset twice. Staff was super friendly and able to fix it no problem. Even when locked out at 12:30AM
Comment from Hotel Management
13 Aug 2024 by Patty C.- Sales Manager, Hotel Management
Thank you for your perfect rating and valuable feedback. We apologize for the inconvenience you experienced with the room key needing to be reset twice. We are glad to hear that our staff was able to assist you promptly. Your kind words about our friendly and helpful staff are greatly appreciated. We will address the issue with the room key to ensure a smoother experience for future guests. Thank you for staying with us.
