Ratings based on 9 Verified Reviews
2.8 Room cleanliness
3.3 Service & staff
4.0 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 10 Feb 2020
My partner and I arrived at the hotel Ekho Welligama (07/01/20)we booked through Expedia to find that this place has seriously dated since the pictures were taken or perhaps they’ve just been photoshopped?
The room is very basic which I don’t really mind but since we arrived on the 7th jan 2020 our room has not been cleaned and no clean towels have been replaced. I feel that a fresh towel should be offered. I even managed to track down the manager and she told me it would be done(12/1/20 09:15) after asking 3 times now(14/1/20)its still not been done.
Whilst in our room about to go to sleep (11/1/20 22:45 local time), a disturbance broke out in the adjacent room which sounded like things were being smashed and knocked over.
When my partner looked in the corridor, a guest was utterly drunk on a sofa outside his room, broken glass containing alcohol was on the floor, and a member of staff from the hotel appeared to also be involved as well as drunk. One of the men had trod in the broken glass walked / dripped blood in front
of our room door - which meant we didn’t want to leave the room and did not feel safe.
There was also loud music being played, coming from the member of staffs phone. He turned it off as my partner asked him to. He apologised drunkenly and then all the men went to reception.
When we awoke in the morning (06:15) due to someone trying to clean up the broken glass, the members of staff that were involved were asleep on a mattress in the dinning room.
Comment from Hotel Management
13 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Tom,
Thank you very much for staying and we appreciate you taking the time to share your experience at EKHO Weligama.
Please accept our sincere apologies for the inconvenience experienced during your stay at EKHO Weligama. Our area General Manager along with Human Resources team are investigating the matter and we take these issues very seriously as our company policy. It is an isolated incident and we are once again sorry for the inconvenience caused to you and your partner.
However, we would like to welcome you back to EKHO Weligama in the near future and give us another chance to experience our hospitality.
Warm Regards
by A verified traveler
Avoid this hotel if you can
Posted 13 Jan 2020 on HotelsAlthough we slept acceptably, the hotel feels like it’s about to close and let go of most of it’s staff ages ago.
The rooms weren’t cleaned before or during our three night stay, and we had a hard time finding the staff for check in.
This would be okay for a hostel for a tenth of the price, but not with this listing.
Comment from Hotel Management
6 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Valued Guest,
Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property.
Our Sincere apologies for the inconvenience experienced at the property.
Hope you will give us another chance to service you better.
Warm Regards
by A verified traveler
Posted 10 Jan 2020
The room 104 is very dirty & smelly!!! Especially the refrigerator, no cleaning at all and it’s awful!!!!! The phone in the room was not working and we have to reach the reception for help every time! The shower is very weak and the air-conditioner was going off for every 5 minutes!! Later, we were allowed to change to Room 202, it’s much better than 104. But overall the facilities, condition & cleaning are far below standard! NOT RECOMMENDED! :(
Comment from Hotel Management
6 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Valued Guest,
Thank you for the rating and the review. We appreciate you taking the time to share your feedback with us.
Warm Regards
by A verified traveler
Bottenbetyg!
Posted 10 Jan 2020 on HotelsBottenbetyg, ett hotell som borde ha stängt!
Slitet, smutsigt och övergivet, kändes som att vi var det enda gästerna. Polen var avstängt, restaurangen inte i bruk. Vi lämnade efter en natt trots att vi bokat för två! Hur kan detta fått så högt betyg?
Comment from Hotel Management
6 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Valued Guest,
Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property.
Our Sincere apologies for the inconvenience experienced at the property.
Hope you will give us another chance to service you better.
Warm Regards
by A verified traveler
NICE BUT IT COULD BE MUCH BETTER WITH SOME LOVE
Posted 10 Jan 2020 on Hotels•Helpful staff
•dirty pool and pool hang out (not as in photos)
• The room was nice, but not so clean and the AC made a horrible sound (room 202)
Everything needed more love in this hotel. If they put the time to keep it fresh it would be a 10/10 hotel
Comment from Hotel Management
12 Jan 2020 by EKHO Weligama Team, Hotel Management
Dear Valued Guest,
Thank you for your patronage and valuable feedback.
by A verified traveler
Posted 2 Sep 2019
Halbpension zu gutem Preis, Strandnähe, großes Zimmer aber etwas in die Jahre gekommen
Comment from Hotel Management
6 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Valued Guest,
Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property.
We look forward to welcome you back soon!
Warm Regards
by A verified traveler
좋았습니다.
Posted 3 Apr 2019 on Hotels조용하고 한적하게 휴가를 즐기다 옴. 스리랑카에 다시 간다해도 이 호텔을 이용할 것 같습니다.
Comment from Hotel Management
6 Feb 2020 by EKHO Hotels & Resorts Team, Hotel Management
Dear Valued Guest,
Thank you very much for your rating and review. We appreciate you taking the time to highlight your experience at the property.
We look forward to welcome you back soon!
Warm Regards
by A verified traveler
Rekomenderas!!
Posted 21 Feb 2019 on HotelsEtt fantastiskt boende till otroligt bra prid
Comment from Hotel Management
15 Mar 2019 by Shanela, Hotel Management
Hi Lena,
Thank you so much for you kind review. We are glad to hear that you had a great stay and we look forward to welcoming you back.
Warm Regards,
The EKHO Weligama team
by A verified traveler
Posted 27 Jan 2019 on Hotels
Comment from Hotel Management
15 Mar 2019 by Shanela, Hotel Management
Hi Jimin,
Thank you so much for your 10/10 review. WE are glad to hear that you enjoyed your stay.
Best Wishes,
The EKHO Weligama Team
