Ratings based on 988 Verified Reviews
3.3 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by CC - Guest Relations Manager, Hotel Management
Hi Laurie! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 28 Oct 2024
The desk clerk happy was so quick to get me checked in and so nice and kind
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tomeki! Thank you for your wonderful feedback! We are delighted to hear that our desk clerk provided you with a quick and friendly check-in experience. Our team strives to make every guest feel welcome, and your kind words affirm their efforts. We look forward to serving you again on your next visit!
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
29 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Vidya! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 14 Oct 2024
Clean and recently remodeled. Good for the cost
Comment from Hotel Management
14 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Mark! Thank you for your wonderful review! We're thrilled to hear that you enjoyed our clean and recently remodeled accommodations. We strive to provide great value for our guests, and your feedback reinforces our commitment to maintaining high standards. We hope to welcome you back soon for another enjoyable stay!
by A verified traveler
Posted 13 Oct 2024
Na
Comment from Hotel Management
13 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Maria! Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon.
by A verified traveler
Posted 6 Oct 2024
Constant running upstairs. Mold smell on room the entire time. Had to buy air freshener. Repair was going on next door. Major leak in shower head.
Comment from Hotel Management
7 Oct 2024 by CC - Guest Relations Manager, Hotel Management
Hi Romello! Thank you for your feedback. We sincerely apologize for the issues you encountered during your stay, including the noise disturbance, mold smell, and the condition of the shower. We understand how these issues impacted your experience and regret the inconvenience caused. Please know that we are addressing these concerns, including maintenance and room upkeep, to ensure a more pleasant stay for future guests. We appreciate your input and hope to provide a better experience should you choose to stay with us again.
by A verified traveler
Posted 27 Sep 2024
Woke up & found a roach in the bed. Don't stay here.
Comment from Hotel Management
28 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Susan! We sincerely apologize for your experience and the discomfort it caused. Cleanliness is a top priority for us, and we take such reports very seriously. We will investigate this matter immediately to ensure that it does not happen again. Thank you for bringing this to our attention, and we hope you will reconsider staying with us in the future.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
15 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi monica! Thank you very much for your 5/5 rating! We're thrilled to see that you had a positive experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service during your future stays. If you have any feedback, please don't hesitate to let us know. We appreciate your support and hope to welcome you back soon!
by A verified traveler
Posted 11 Sep 2024
The sheets I loved at our last days inn stay were getting worn and wouldn’t stay on the bed. I picked up clothing and cob webs were in the corner. I’m only telling this so you can upgrade and clean a bit more thoroughly because we think you do a great job for the price!
Comment from Hotel Management
12 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Ronald! Thank you for your feedback and for bringing these issues to our attention. We're glad to hear that you generally enjoy staying with us and appreciate the value we offer. Your comments regarding the sheets and cleanliness are important, and we will certainly address these areas to ensure a more comfortable and spotless stay in the future. We look forward to welcoming you back!
by A verified traveler from San Diego
Posted 7 Sep 2024
Roaches, roaches
Comment from Hotel Management
8 Sep 2024 by CC - Guest Relations Manager, Hotel Management
Hi Brianna! Thank you for your feedback. We sincerely apologize for the issue with pests during your stay. This is not the standard we strive to maintain, and we take such concerns seriously. Please know that our team is addressing the situation with pest control to ensure it does not happen again.We appreciate you bringing this to our attention, and we will take the necessary steps to ensure a cleaner and more comfortable environment for future guests.
