Ratings based on 213 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by Manager Surestay by BW Weimar, Hotel Management
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A verified traveler
Posted 21 Oct 2024
We thought the walls carpet in our room was dirty. Ice machine limited. Breakfast ok.
by A verified traveler
Posted 2 Oct 2024
Tv didn’t work
Comment from Hotel Management
2 Oct 2024 by Hannah General Manager SureStay Hotel by BW, Hotel Management
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
by A verified traveler
Posted 30 Sep 2024
We did not get a discount due to internet down. Had to drive and get cash, breakfast was only donuts, and it had mold in the ice machine. The smell was unpleasant in the room and hallways.
Comment from Hotel Management
2 Oct 2024 by Hannah General Manager SureStay Hotel by BW, Hotel Management
Thank you for completing a review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
by A verified traveler
Posted 22 Sep 2024
There was no pool like it says and we have pictures. And no breakfast was out.
Comment from Hotel Management
23 Sep 2024 by Manager Surestay by BW Weimar, Hotel Management
Hello, we do not advertise that our pool is open as it is closed. Maybe you saw years old pictures from somewhere. Our breakfast hours are 7-9 am and we only have a standard continental; no hot items. Sorry for any inconvenience.
by A verified traveler
Posted 29 Jul 2024
Staff was accommodating and very helpful. While the building was clean, it was in need of a few repairs or replacements. (Bath vent not working, carpet stains in hall, paint refresh, etc). Bed was comfy and I had a great stay.
by A verified traveler
Posted 21 Jul 2024
Clean rooms, comfortable beds, & a great pizza place next door. The only downside the pool was closed.
by A verified traveler
Posted 19 Jul 2024 on Hotels
Good place good price friendly staff
by A verified traveler
Posted 12 Jul 2024
The staff was very friendly but the beds are very old and uncomfortable.
by A verified traveler
Posted 8 Jul 2024
