Ratings based on 960 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Sep 2024
The staff very friendly.
Comment from Hotel Management
9 Sep 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Munisha, thank you for your recent visit and for taking the time to review your stay with us. We would be pleased to see you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 21 Jul 2024
Despite our average rating scores we enjoyed our stay. Room and furnishings old and tired but everything worked as it should. Big windows with great view. Some problems with housekeeping which was very limited and we had to ask. Very good breakfast and the evening restaurant meals were also enjoyable and not too expensive. We enjoyed being able to hire Brompton bikes. 5 minute walk to Aldi and nearest bus stop. 15 minute walk over into France. Plenty of parking and the location is probably more suited to those arriving by car. Some good outside space.
Comment from Hotel Management
21 Jul 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Carole, thank you for your recent visit and for taking the time to share your detailed review. We are glad to know that you enjoyed most aspects of your stay with us. It is our highest priority to offer our guests an unforgettable pleasant stay and excellent service. We deeply regret the experience you had with us in regard of our service (housekeeping). We hope that despite your recent experience, you will consider us again and give us the chance to fully convince of our service quality. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 20 Jun 2024 on Hotels
Comment from Hotel Management
21 Jun 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Pascal, thank you for your recent visit and for taking the review your stay with us. We would be happy to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler from Lake Toxaway
Posted 17 Jun 2024
No phone in the room. Had trouble with the elevator.
Comment from Hotel Management
17 Jun 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Donna, thank you for your recent visit and for taking the time to share your review. We are glad to know that you overall enjoyed your stay with us. Regarding the elevator we are very sorry for the inconvenience. It would be great to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 15 Jun 2024 on Hotels
Comment from Hotel Management
16 Jun 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Kassandra, thank you for your recent visit and for review your stay with us. We deeply regret that you have not been completely satisfy with your stay. Unfortunately you did not let us know what exactly you did not like. We are sorry if we have caused you any inconveniences on your side. We would be very happy to welcome you back again. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 15 Jun 2024
We enjoyed our stay at the Carathotel, which was ideally located for access into Basel by tram, and well priced. The breakfast was excellent, a really good selection including gluten free bread and muffins. The hotel's mexican-style restaurant in the evening was also very good, again with gluten free options marked and very well priced. The hotel itself is a little tired given its age, but very well maintained and clean, and the bathroom particularly was well equipped, with great lighting and a bath. The hotel is actually in Germany, not Switzerland, which means that guests are not entitled to a Basel Tourist pass, however, the much lower price of the hotel rooms more than compensates for this. It is about at 10 minute walk to the tram station from the hotel and then only a 10 minute ride to Basel AltStadt. The hotel information stated that there was a shuttle to the airport, which is not the case, they simply book a taxi. We were told the cost would be no more than 35 euros, but it actually cost 45.
Comment from Hotel Management
11 Jul 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Gerald, thank you for your recent visit and for taking the time to share your detailed review. We would be pleased to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 14 Jun 2024 on Hotels
Comment from Hotel Management
15 Jun 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Alexander, thank you for your recent visit and for taking the time to review your stay with us. We would be pleased to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 5 Jun 2024
Staff in the hotel were great, breakfast was exceptional but the dinner at the restaurant was terrible.
Comment from Hotel Management
11 Jun 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Alireza, thank you for your recent visit and for taking the time to share your review. We are glad to know that you loved our tasty breakfast and that our team has taken good care of you. However we deeply regret that you did not enjoy the dinner. Unfortunately, you do not tell us exactly what you did not like. Nevertheless, we hope to welcome you again soon and give us a chance to convince you of our restaurant. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Excellent hotel
Posted 28 May 2024 on HotelsWorking in Basel so booked into a superior room on 9th floor. Very spacious with a table of 4 chairs so easy to work and have dinner. Fan included so no air conditioning unit but comfortable. Nice large windows so lots of breeze. Shower is high pressure so amazing to use and overall very comfortable.
Breakfast was continental and lots of options to choose from. Will defo book again!
Uber is difficult to call BUT taxi is available on demand at reception.
Comment from Hotel Management
29 May 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Guest, thank you for your recent visit and for taking the time to publish this amazing review. We are delighted to know that you had a great stay with us and that everything was to your satisfaction. We hope to see you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Gutes Preisleistungsverhältnis
Posted 26 May 2024 on HotelsAmazing breakfast, very friendly stuff
Comment from Hotel Management
27 May 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Guest, thank you for your recent visit and for taking the time to publish your review. We are pleased to know that you especially appreciated the value for money and enjoyed our tasty breakfast. We will share your kind words with our team; they will be happy to hear them. We hope to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
