Ratings based on 951 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Nov 2024
Convenient
Comment from Hotel Management
17 Nov 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Anthony, thank you for your recent visit and for the high rating. We are delighted to know that you enjoyed your stay with us and that everything was to your satisfaction. We hope to welcome you back soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 1 Oct 2024
Friendly and helpful staff. Comfortable beds. Quiet room. Clean towels and linens. Chairs were very worn. Spider spinning web near the top of the window (inside). No temperature controls for the room.
Comment from Hotel Management
10 Oct 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Freda, thank you for your recent visit and for sharing your experiences of your stay with us. We are pleased that you enjoyed most aspects of your stay with us and that our team has taken excellent care of you. Thank you for your comment in regard to the spider spinning web which we immediately forwarded to our housekeeping team. We would be happy to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 30 Sep 2024
Location ok , room needed a good clean and update , furniture very worn .
Breakfast was average , staff were not particularly helpful .
Reception staff not knowledgeable and again not helpful .
Would be nice to have complimentary tea and coffee after 4.30 pm .
Comment from Hotel Management
10 Oct 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Susan, thank you for choosing carathotel and for sharing your experiences of your stay with us. First of all we are pleased that you particularly appreciated our location. However we are sorry that you did not completely enjoy your stay with us. We always strive to offer all our guests an unforgettable stay and excellent service and we deeply regret that you perceived our team as not to be helpful. You can be assured that we take your feedback very seriously and it will be followed-up internally. We would be delighted if we could welcome you again and completely convince you of our usual hospitality quality. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 9 Sep 2024
The staff very friendly.
Comment from Hotel Management
9 Sep 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Munisha, thank you for your recent visit and for taking the time to review your stay with us. We would be pleased to see you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
good and helpsom
Posted 27 Aug 2024 on HotelsGood stay and helpsom and servicminded personal. Very clean og good looking rooms.
Very satisfied with our stay.
Comment from Hotel Management
28 Aug 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Carl Erik, thank you for your recent visit and for taking the time to share your amazing review. We are pleased you enjoyed your stay with us and our team has taken excellent care of you. We hope to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 25 Aug 2024 on Hotels
Die Zimmer sind schon sehr in die Jahre gekommen,der Teppichboden eigentlich ein No-Go, aber das Bett war gut und sauber, das Bad modern und gut ausgestattet. Das inkludierte Frühstück lässt keine Wünsche offen, Kaffee auch in der Lobby und auch genügend Parkplätze zur freien Verfügung. Alles in allem, top Preis/Leistungsverhältnis, gerne wieder.
Comment from Hotel Management
27 Aug 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Hallo Silvia, vielen Dank für Ihren Besuch und die Bewertung Ihres Aufenthaltes. Es uns sehr, dass Ihnen insbesondere unser Preis-Leistungs-Verhältnis gefallen hat und dass Sie unser leckeres Frühstück in vollen Zügen genossen haben. Sehr gerne würden wir Sie wieder bei uns begrüßen und hoffen auf ein baldiges Wiedersehen. Herzliche Grüße carathotel Basel / Weil am Rhein
by A verified traveler
Posted 30 Jul 2024 on Hotels
Old hotel, no fresh things on the breakfast
Comment from Hotel Management
5 Aug 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Stephan, thank you for your recent visit and for taking the time to share your review. We strive to make each stay as pleasant and exceptional as possible. As we can see from your review we did not make it with you. We are sorry that you have not been satisfied with our breakfast. We often receive compliments on our breakfast and we will follow up internally on your comments about what was different about our breakfast service on the morning of your stay. We hope that despite your recent experience, you will consider us again and give us the chance to fully convince of our service quality. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Great Stuff
Posted 27 Jul 2024 on HotelsThe same as ever, a great overnight stay on our way to Italy. We will be back on our return in October.
Comment from Hotel Management
31 Jul 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear John, thank you for your recent visit and for taking the time to share your wonderful review. We are delighted to know that you enjoyed your stay with us and that everything was to your satisfaction. We are looking forward to see you again in October. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 21 Jul 2024
Despite our average rating scores we enjoyed our stay. Room and furnishings old and tired but everything worked as it should. Big windows with great view. Some problems with housekeeping which was very limited and we had to ask. Very good breakfast and the evening restaurant meals were also enjoyable and not too expensive. We enjoyed being able to hire Brompton bikes. 5 minute walk to Aldi and nearest bus stop. 15 minute walk over into France. Plenty of parking and the location is probably more suited to those arriving by car. Some good outside space.
Comment from Hotel Management
21 Jul 2024 by carathotel Basel / Weil am Rhein, Hotel Management
Dear Carole, thank you for your recent visit and for taking the time to share your detailed review. We are glad to know that you enjoyed most aspects of your stay with us. It is our highest priority to offer our guests an unforgettable pleasant stay and excellent service. We deeply regret the experience you had with us in regard of our service (housekeeping). We hope that despite your recent experience, you will consider us again and give us the chance to fully convince of our service quality. Best regards, carathotel Basel / Weil am Rhein
by A verified traveler
Posted 16 Jul 2024 on Hotels
Comment from Hotel Management
18 Jul 2024 by Best regards, carathotel Basel / Weil am Rhein, Hotel Management
Dear Frank, thank you for your recent visit and for the wonderful rating. We are glad to know that you enjoyed your stay with us and that everything was to your satisfaction. We hope to welcome you again soon. Best regards, carathotel Basel / Weil am Rhein
