Ratings based on 17 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Oct 2024
I've rarely bothered to leave reviews of hotels, but my experience here left me quite furious. I stayed in the hotel in October, so not so hot outside. However it was VERY hot in my room, at one point it was 27c. Clearly the Air Con wasn't functioning so I asked reception. They sent a technician who proceeded to LIE about the situation saying it would take time to cool down. Eventually they admitted that they had turned off the Air Con for the whole hotel to save money and gave me a cooling unit, which did almost nothing I should add.
I would still be annoyed but be prepared to accept this at a cheaper hotel, but this is meant to be 5* luxury. Being able to sleep at a comfortable temperature is a BASIC requirement and one that I wouldn't ever imagine would be an issue at such a hotel.
by A verified traveler
Posted 16 Aug 2020 on Hotels
by A verified traveler
Posted 14 Nov 2019 on Orbitz
Very clean, spacious and well appointed rooms. Double sinks were a nice feature!
by A verified traveler
Posted 4 Sep 2019
It's a widely open, calm and clean area. Well designed near the airport. Hopefully, other facilities or shops and taxis services would be available in the near future. The restaurant services (Chinese food portion we tried) is very excellent, best one we ever had during the "Silk Trade Trip".
by A verified traveler from Stoughton, MA, USA
Posted 6 Jun 2019 on Orbitz
The room was big, the bathroom very spacious and modern, the breakfast has a great variety and high quality. The service staff is very friendly. The hotel swimming and outside garden was very enjoyable. Not so experienced with foreign credit card in restaurant area. No shuttle service to Xi’an center. Overall was excellent and would definitely stay there again.
by A verified traveler
Posted 28 May 2019
by A verified traveler
Posted 22 May 2019
by A verified traveler
Awesome stay
Posted 11 Feb 2019 on HotelsReally amazing hotel, amazing food, not too overpriced either. Just very hard to find a bus or a taxi to Xian!!
by A verified traveler
Airport Stay
Posted 5 Feb 2019 on HotelsThe restaurant meal was tasty, but our dinners came out 20 minutes apart.
by A verified traveler
Posted 11 Dec 2018
