Ratings based on 452 Verified Reviews

4.4 out of 5
91% of guests recommend
4.6 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 21 Oct 2024
The staff was so friendly and inviting. Best experience!
3 out of 5
by A verified traveler

Posted 15 Sep 2024
Location
4 out of 5
by A verified traveler

Posted 29 Jul 2024
Hotel Staff was unbelievable sweet and helpful. The rooms are spacious. We had a small balcony facing Lake Lucerne…incredible view. The hotel is in Weggis so about 40 minutes from Lucerne. The only complaint I would have would be the hotel hallways looked dingy and old but the rooms were nice.
2 out of 5
by A verified traveler

Not A Great Stay: Staff needs to be Polite!

Posted 15 Jul 2024 on Hotels
We booked the hotel for four days but were very disappointed with the attitude of the staff. After a 12-hour journey with my family, during which my kids were tired and two elderly members were crying at the reception, the manager, told me to remove my children from the hotel if they cried at any point. I was shocked by her behavior and pointed out that she was being extremely rude and out of line. She tried to deflect the discussion to other points. Since I wanted a peaceful stay and did not want to start our holiday on a terrible note, I remained calm and let the issue go. However, this incident did ruin our mood. Later in the evening, the manager apologized for her behavior, which I accepted. Nevertheless, I question why such a terrible welcome was necessary. Was it because of our race? I did not see her behave this way with other white guests, whom she served politely and respectfully. On several other occasions, her behavior fell short of the expected hotel service standards, and I had to remind her of how to speak to a guest. In total, we experienced her rudeness three times during our stay. I will be writing to the hotel separately about this issue, as it is important for them to know how their staff's behavior can ruin someone's holiday. The only good aspects of the hotel were the view and location.
2 out of 5
by A verified traveler

Disappointing but area beautiful

Posted 22 Jun 2024 on Hotels
Basic hotel with dirty carpets, strange old lift that stopped working. Basic breakfast. Not very helpful or friendly staff apart from one young girl. The bed was comfortable and it had a good shower but nowhere in bathroom to put bottles, creams, toilet bag etc. The location is beautiful so it’s a shame that they don’t make more of the inside.
4 out of 5
by A verified traveler

Posted 22 Jun 2024
Beautiful view and area. So happy I stumbled on this gem. The area was peaceful not crowded and near Mt. Rigi. Near bus stop and boat. Didn’t have much parking so you have to be lucky. The property was nice. The actual hotel is older but clean. Staff were kind and attentive. Enjoyed the breakfast and the restaurant was great.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 3 Jun 2024
5 out of 5
by A verified traveler

Posted 9 May 2024
Beautiful property and amazing location. The breakfast service was a nice touch. The staff went above and beyond. Just a heads up, the standard European plug is slightly larger and did not fit in any of the outlets in our room.
5 out of 5
by A verified traveler

Swiss luxury in quaint village

Posted 4 May 2024 on Hotels
Lovely small boutique hotel with 5star service. Highly recommend. Gorgeous views of the mountains and direct in Lake Lucerne. All staff was more than helpful. Very Swiss and would stay again!
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 25 Apr 2024 on Hotels