Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from FORT WORTH
Posted 30 Nov 2024
I was charged a room rate when I arrived
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 11 Nov 2024
by A verified traveler
Posted 10 Nov 2024
by A verified traveler
Posted 9 Nov 2024
Good
by A verified traveler
Posted 4 Nov 2024
Upon checking in, the room toilet flushed once, and then wouldn’t flush again. It wasn’t clogged. Just wouldn’t flush. I called the front desk and they said the maintenance person was gone for the day, but he so kindly offered for me to come get a plunger from the front desk. Are you kidding me??
Not, “we will get you into another room”. No. It was, come get a plunger. We went out to eat then came back. When we got back around 9pm, the front lobby was full of people, playing music and doing who knows what. We felt very out of place.
In the am, we came down for breakfast at 7:30 and the dining area was packed with no seating.
We checked out and the am front desk worker was slightly sympathetic to the toilet situation. He said, “yeah they should have offered you another room”.
No discount, no comp. No, just “sorry about that. Hope to see you back”.
by A verified traveler
Posted 4 Nov 2024
by A verified traveler
Posted 26 Oct 2024
Ok stay, not what i expected. wont book the same again
by A verified traveler
Posted 16 Oct 2024
Love it
by A verified traveler from Silsbee
Posted 13 Oct 2024
The hotel is clean. Shopping and dining are within walking distance. An excellent place to stay.
