Ratings based on 992 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Nov 2024
by A verified traveler
Posted 22 Nov 2024
I did not have a pleasant stay.
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Shamika,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOUSTON-WEBSTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you.Sincerely,RAHUL VAIDYA
by A verified traveler
Posted 17 Nov 2024
very clean
by A verified traveler
Posted 27 Oct 2024
Beds were comfotable
Room was clean and big
by A verified traveler
Posted 26 Oct 2024
Hotel is very old and dingy. It needs serious renovations.
Comment from Hotel Management
22 Nov 2024 by GM, Hotel Management
Dear Dorina,Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn HOUSTON-WEBSTER.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,RAHUL VAIDYA
by A verified traveler
Posted 23 Oct 2024
Good staff, clean room, machines were empty. Would have been nice to know at check in so we could go to the store to have refreshments. Nothing on room about check out times, restaurant or TV stations.
by A verified traveler
Posted 21 Oct 2024
by A verified traveler
Posted 20 Oct 2024
It's a very nice place to stay! It's clean beds are comfortable
by A verified traveler
Posted 12 Oct 2024
Have stayed here several times because they never fail to be excellent! Always friendly, room clean, breakfast great, property clean in and outside. Looking forward to my next trip and stay at this hotel!
by A verified traveler
Posted 29 Sep 2024
