Ratings based on 971 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Stayed for 3 nights during busy all rooms sold out weekend (regional volleyball tournament at Indianapolis convention center). Room was very clean and updated. Everything was functioning well. Bit noisy at times but overall was good. Breakfast was good as well. I would visit again.
Comment from Hotel Management
26 Nov 2024 by Lisa Rivera , Hotel Management
Thank you for your feedback. We are happy you enjoyed your stay. We look forward to seeing you again.
by A verified traveler
Posted 25 Nov 2024
Convenient to highway.
Comment from Hotel Management
25 Nov 2024 by Lisa Rivera, Hotel Management
Thank you for your feedback. We are close to I465. We hope to see you again.
by A verified traveler
Posted 25 Nov 2024
The breakfast was very good! Facility was clean and staff was helpful!
Comment from Hotel Management
25 Nov 2024 by Lisa Rivera, Hotel Management
Thank you for your feedback. We are happy to hear that you enjoyed your stay.
by A verified traveler
Posted 25 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Lisa Rivera, Hotel Management
I am sorry you are not happy. Please contact me to discuss the issues so they can be addressed.
by A verified traveler from Bronx
Posted 25 Nov 2024
Horrible hotel would never stay again or recommend anyone to stay. Stains on pillows, no headboard on either beds, shower was covered with mold, horrible barn door with no way to lock, TV cabinet had holes in it plus old & dirty, fridge looked horrible outside, microwave started sparking and smoking when tried using, let front desk know just told to use outside microwave no one came to switch out broken microwave, not well kept, breakfast was a sad spread and worst experience at a Wingate. Should have read recent reviews before booking.
Comment from Hotel Management
25 Nov 2024 by Lisa Rivera , Hotel Management
Thank you for your feedback. I am sorry that you had a bad experience. The new furniture will be installed soon. That includes the headboards. I am sorry that you reported the microwave issue when there was no way to replace it at that time. We were sold out so there was no way to get one at that time. I hope you will reconsider and give us another chance.
by A verified traveler
Posted 23 Nov 2024
The television didn’t work and there was hair in the corner by the table and hair on the towels in the restroom.
Comment from Hotel Management
23 Nov 2024 by Lisa Rivera , Hotel Management
Thank you for your feedback. Did you let the front desk know about your tv? It is almost always a simple fix. I will let the housekeepers know about the hair so it doesn't continue to happen. We hope you consider giving us another chance.
by A verified traveler
Posted 23 Nov 2024
They have remodeled and it’s absolutely beautiful!! Rooms are clean love the barn door for the bathroom
Will definitely be where we stay every time . The front desk clerk was awesome done his job very well!
Definitely 10 outta 10
Comment from Hotel Management
23 Nov 2024 by Lisa Rivera , Hotel Management
Thank you for your glowing review. We are almost done remodeling the guest rooms. The furniture will be replaced soon. We look forward to seeing you next time.
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Lisa Rivera, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 20 Nov 2024
The hotel was clean and I appreciated daily housekeeping. The breakfast staff did not handle food with gloves when stocking the bakery items- gross.
Comment from Hotel Management
21 Nov 2024 by Lisa Rivera, Hotel Management
Thank you for your feedback. I will take care of the breakfast staff. It is unusual to hear of stocking with no gloves. Thank you for letting me know.
by A verified traveler
Posted 13 Nov 2024
Pool very clean
Comment from Hotel Management
14 Nov 2024 by Lisa Rivera, Hotel Management
Thank you for your feedback.
